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1 Van Lines - Late delivery, no customer service

My 91 year old aunt is moving from assisted living in Florida to assisted living in Georgia. The contract estimate stated delivery time between the 14th and 17th of the month. This is the 17th and no contact from this mover. When I called customer service they referred me to a third party website about claims. No answers and no service. Really frustrated for my 91 year old aunt who has no furniture or clothing for her assisted living apartment. Customer service again refuses to give names or phone numbers for dispatchers that I may talk with them directly. They are sending an email to dispatch but refuse to copy me on the email. I too experienced up charges from the #1 van line when they picked up the move which increased the move cost from $1193 to $1539.
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ID
#667619 Review #667619 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Cons
  • Very unhappy frustrated
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered