Gary R Fmj

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| map-marker Bullhead City, Arizona

Thor Industries - Response to pissed consumer e-mail

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The reason for my follow-up message is due to the fact I have taken all the prescribed steps you have suggested to no avail. I have reached out to THOR industries as have the customer service at general RV in Ocala, Florida where the motorhome is at currently.

This message was intended to let customers know they have "NO" recourse with THOR except to sue in the state of INDIANA. I have reached out to the ATTORNEY Generals of both the state of UTAH where the vehicle was purchased along with FLORIDA. Neither can help. I have reached out to numerous ATTORNEY's and accumulated numerous fees in the thousands of dollars to tell me my only option is to sue in INDIANA.

I have contacted THOR help team. I was basically told "TS" by one of them that the coach was out of warranty and good luck.

I have had field technicians from THOR saying they cannot fix the problem without basically rewiring the whole coach due to a "PARASITIC" electrical draw due to the battery cable hook-up that occurred at the factory. My hope and prayer is that a class action lawsuit federally will invite the Federal and State Government's to instill more stringent requirements of protection for consumers of the Recreation Vehicle industry.

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Cons:
  • No schematics provided to repair facilities consumers
  • Construction slapped together with parts laying around
  • No wiring diagrams provided to repair facilities

Preferred solution: Full refund

User's recommendation: DO NOT BUY A THOR RV OR PURCHASE IN A STATE CONSUMER UNFRIENDLY

Gary R Fmj

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| map-marker Bullhead City, Arizona

Thor Industries - THOR's endangerment of our lives and not willing to fix problems. Apparently they are immune to legal punishment

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This is an ongoing SAGA with our 2018 THOR FREEDOM ELITE we bought new in August 2018. It is still in the shop with electrical issues, where it has been for the past "YEAR".

It took almost a year before our electrical issues were discovered and now even with the "PATCHES" put on the problems the "POOR" quality control which was THOR's fault from the beginning hooking up a negative ground coach battery cable to the positive terminal continues to affect all the electrical circuits in the coach and now has gone into the chassis electrical as well when the battery isolator switch failed "THREE" times.

The only legal repercussion is to file in INDIANA where THOR is based out of. THOR is immune to "LEMON LAWS".

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Loss:
$90000
Pros:
  • Only work with you when it suits them
Cons:
  • Thor treats their customers as if we were just fodder
  • Immune to laws no lemon law on their product
  • Unsafe could have caused us bodily harm from poor workmanship

Preferred solution: Full refund

User's recommendation: Do not buy a THOR product. Do Not buy an RV in a consumer unfriendly state (i.E. UTAH). Do not buy from Camping World.

Gary R Fmj

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| map-marker Williston, Florida

Thor Industries - Continuing SAGA of electrical issues unresolved

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Year three and since our last post for August of 2020 we have yet to make another vacation trip except to repair shops. Dead batteries again, battery isolator non operational again. Refrigerator not working in auto mode. Heating and air conditioning not working properly. Our motorhome has now been in the shop again since May of 2021 with ongoing. isselectrical
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Gary R Fmj

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Thor Industries - Continuing saga

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Thor Industries - Continuing saga
Thor Industries - Continuing saga - Image 2
Thor Industries - Continuing saga - Image 3
Thor Industries - Continuing saga - Image 4
Thor Industries - Continuing saga - Image 5

We showed up at GENERAL RV in Ocala, Florida on 31 July 2020 where our motorhome had been since it was towed in on 25 June 2020 with electrical problems related to batteries going dead when hooked up to 110 source for an extended period of time. The technicians ran tests and initially thought it was the relay solenoid.

they said they even called THOR technicians to ask for a wiring diagram to trace the issues. According to the head service technician at General RV, the THOR technician told them they did not have a wiring diagram for our motorhome to help them to do more than the diagnostics they could with the limited knowledge they had. We picked up the motorhome since there was nothing further the technicians at General RV could accomplish without a wiring diagram. We then drove it home and packed for our trip that had been postponed a week already.

I hooked the RV up to our 110 volt supply at our home for the night to get the refrigerator cold. In the morning I disconnected the 110 volt, turned off the refrigerator, and turned on the propane to run the refrigerator. I purged the gas lines by lighting the stove. I then turned the refrigerator back on to AUTO mode and after less than a minute the gas ready light on the refrigerator started blinking.

I turned off the switch for several minutes and turned it back on in AUTO mode. The green and orange light were solid for less than a minute when the orange gas light indicator started blinking again. After attempting this procedure for about ten minutes I put the refrigerator switch in gas only mode and had no more issues with operation. Our first night 1 August 2020 was spent at a rest stop just outside Lafayette, Louisiana.

I turned on the generator for the air conditioning. The air conditioning did not seem to cool much differently in fan mode or AC mode. Tried turning unit on and off at thermostat and the last time I turned it off and set thermostat at 55 it started to cool. Very little came out of the vents over the bed area.

The hot water was turned on to take showers and do dishes. The vent fan in the bathroom was inoperable. I tried to switch it on and off several times no response. I then turned off the hot water for the evening as well as the air conditioning.

I did get up a couple times at night to start the generator and try to cool us down. Sunday morning 2 August 2020 we got up turned on the generator to make coffee and heat our breakfast in the microwave. The hot water was turned up to clean up and shave. All this time the refrigerator had been on using propane and functioning as long as the switch was left in the gas mode.

Sunday night we stayed at an RV park and hooked up to 30 amp 110 Volt. I turned the switch on the refrigerator to AUTO mode and also hooked up to an external water source. I switched the refrigerator to auto to run on 110V and left the propane on for the hot water heater. Monday morning 3 August 2020 I turned on the hot water so we could take showers, have breakfast, make coffee.

When we were ready to leave I disconnected from the 110V power source we used and turned off the hot water switch. I had to again turn the refrigerator switch back to gas mode. The refrigerator did the same as Saturday morning on AUTO mode once it shifted from 110V to gas available. The gas indicator kept flashing after less than a minute.

We then departed the RV site and stopped for fuel 30 miles down the road. I fueled up with the fuel spigot being just behind the access door to the hot water heater. Nothing was amiss. We then stopped at the next town to antique shop.

I came out of the antique store some minutes later and noticed the hot water access door was burnt. I unhooked the door and peered inside to find the insulation burnt off several wires. Interestingly I had a call from a THOR representative over all the issues we have been having. I tried calling him back and no answer.

I then phoned the service manager at the general RV dealership to as what to do. He immediately told me to turn off the propane, shot down the coach electrical switch and not operate anything in the coach until we could get the vehicle to the shop in Utah where we purchased it. We called Camping World where we purchased the RV new and moved up our drop off date to Thursday. Again I tried calling THOR.

I had to leave messages again. Tonight we are staying in a motel room at an exorbitant price due to having our dog with us and fearing to let him stay in the RV let alone us staying in there and not knowing what other electrical shorts there may be with all these issues.

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Loss:
$15000

Preferred solution: a problem free unit. reibursement of time and money, trying to resolve these issues they claim are non existent

Gary R Fmj

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Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****

Updated by user Aug 30, 2020

We picked up our vehicle from General RV in Ocala, Florida on July 31,2020 after they had done all they could do without a wiring schematic or wiring diagram. I was told they did contact Thor and did what they could with the electrical issues and checked the components...

Original review Jul 29, 2020
Dear Sir or Mam, As indicated in my last comments. Thor did not or have they contacted me since their post over a month ago. I have sent two emails as they instructed to their care team. The first on 26 June 2020 after their initial and only post. I have resent an Email as they instructed once again on 25 July 2020 four days ago. As of today, I have heard absolutely nothing from them. My motorhome is still in the shop and as of yesterday, the technicians still cannot determine the causes of the electrical problems. Again I believe having the wiring crossed from factory all this time has caused systemic electrical failures throughout the coach. I am in the process of obtaining legal counsel to see what my options are. What I have posted on your site is as detailed as the work orders I have over the past two years. Fifteen (15) separate invoices with over seventy (70) repair items. Over twenty of the items related to electrical problems and failures which until now were determined to be figments of my imagination since their diagnosis early on could not be determined or found.
Respectfully,
Gary D. Ross
MAJ, USAR
Retired
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Loss:
$8000

Preferred solution: compensation for not being able to enjoy our purchase. replacement motorhome, immediate free RV rental for the vacation we planned to go on this week 6 months ago

User's recommendation: DO NOT BUY A THOR PRODUCT WITHOUT PURCHASING ADDITIONAL WARRANTY INSURANCE.

Gary R Fmj

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Verified Reviewer

Thor Industries - Shoddy workmanship

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My wife and I bought an THOR freedom elite class c 26 ft brand new in August 2018. before we even left the lot we had repair issue tickets submitted with the Camping World we bought it from. It had 1700 miles on it when we first purchased it and were told that was normal for a new coach. our list of repairs were from cosmetics, to no seal installed on the pop out, to electrical issues. We did have a good rapore with Thor and were guaranteed since we had electrical problems from day one that Thor would extend its one year warranty to cover the electrical issues and any component affected. Not So. For almost two years now our motor home has been in the shop a total of 6 months and it still has electrical issues. First the refrigerator quit working on one road trip. then the slide out had to be closed manually due to the motor. we were rained on when it stormed one night before the seal was installed on. the pop out. the chassis battery went dead several times. then the coach battery went dead. then on on trip to the repair facility we had electrical smoke in the coach. Finally the technicians found wires that were not installed correctly from the factory which was causing the majority of problems. We got the coach back and several weeks later the chassis battery was dead again. All in all we had over 50 items fixed repaired or replaced in the 20 months we have owned it. I made a courtesy call to Thor today 29 June 2020 and was told by the technician TS when I just was trying to relay information to avoid some other poor customer from having to go through what we did after paying $70000 for a new vehicle we thought we could enjoy.
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Loss:
$15000
Pros:
  • Work with you to an extent
  • Work with you initially
Cons:
  • Takes forever to get warranty repairs waiting on parts
  • Poor quality of materials
  • Failure to pass on recommendations to seniors re workmanship

Preferred solution: All of the above with the exception of full refund. I am actually scared to stay in couch due to electrical smoke and problems witnessed.

User's recommendation: DO NOT BUY THOR

5 comments
Rodricus Qic

I reviewing thor reviews before signing my loan papers.

TMC Team

Thank you for sharing this experience. If you contact us at tmcteam@tmcrv.com with your phone number, email, and the last 8 of your VIN, I can assign a Customer Support Specialist to your coach file.

Gary R Fmj
reply icon Replying to comment of TMC Team

I emailed you as requested a month ago and received no response. My vehicle is still in the shop with the same electrical problems I have had for the almost two years I have owned this vehicle.

The last time I called THOR directly I was told the vehicle was out of warranty and TS on my problem that was diagnosed as your factories quality control to ensure the vehicle was assembled properly. It was found that one of the negative ground wires had been hooked up to the positive terminal at the factory which now has caused massive electrical problems throughout the vehicle. Your technician at THOR basically called all the service technicians incompetent whom I have had the vehicle in for repairs at different locations for not finding your error sooner. with the smell of burnt electrical wires we witnessed and the last lot person witnessed, the problem has now become major.

I went back through all the times and services that have been performed and found the total shop time in the 23 months we have owned this vehicle has been 6 months with over 70 issues. We have been planning to use our RV for a trip since MAY of this year and now have to postpone our scheduled departure of 27 July indefinitely since the shop supervisor where the RV is at now still cannot locate all the systemic problems from your lack of quality in the first place. I am not a vindictive person, however, I find your lack of moral obligations very disturbing and the FEDERAL GOVERNMENT should be notified you are putting unsafe vehicles on the road.

Gary D. Ross MAJ, USAR Retired

Rodricus Qic
reply icon Replying to comment of Gary R Fmj

I reviewing thor reviews before signing my loan papers and these review are making me think it is better to lose my $1000 deposit and walk away.

Guest
reply icon Replying to comment of Rodricus Qic

Dear Rodricus, Had my wife and I been more diligent, we to may have forgone our purchase. You should if you decide not to purchase be able to get your deposit back unless the dealer has poor reviews as well.

You need to check the dealership out as well as the manufacturer. The state attorney general for your state is a good resource for assistance as well as the consumer protection advocacy for your state.

Gary D. Ross MAJ, USAR Retired

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