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Verified Reviewer
Junior Reviewer
Thor Industries - Continuing saga
Thor Industries - Continuing saga
Thor Industries - Continuing saga
Thor Industries - Continuing saga
Thor Industries - Continuing saga
We showed up at GENERAL RV in Ocala, Florida on 31 July 2020 where our motorhome had been since it was towed in on 25 June 2020 with electrical problems related to batteries going dead when hooked up to 110 source for an extended period of time. The technicians ran...
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ID
#2096911 Review #2096911 is a subjective opinion of poster.
Product
Thor Industries Rv
Loss
$15000
Preferred solution
a problem free unit. reibursement of time and money, trying to resolve these issues they claim are non existent

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer
Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****
Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****
Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****
Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****
Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****
Thor Industries - RESPONSE TO EMAIL SENT RE:review #202****
Update by user Aug 30, 2020

We picked up our vehicle from General RV in Ocala, Florida on July 31,2020 after they had done all they could do without a wiring schematic or wiring diagram. I was told they did contact Thor and did what they could with the electrical issues and checked the components...

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ID
#2086524 Review #2086524 is a subjective opinion of poster.
Service
Thor Industries Rv Repair
Loss
$8000
Preferred solution
compensation for not being able to enjoy our purchase. replacement motorhome, immediate free RV rental for the vacation we planned to go on this week 6 months ago

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Verified Reviewer
Junior Reviewer

Thor Industries - Shoddy workmanship

My wife and I bought an THOR freedom elite class c 26 ft brand new in August 2018. before we even left the lot we had repair issue tickets submitted with the Camping World we bought it from. It had 1700 miles on it when we first purchased it and were told that was normal for a new coach. our list of repairs were from cosmetics, to no seal installed on the pop out, to electrical issues. We did have a good rapore with Thor and were guaranteed since we had electrical problems from day one that Thor would extend its one year warranty to cover the electrical issues and any component affected. Not So. For almost two years now our motor home has been in the shop a total of 6 months and it still has electrical issues. First the refrigerator quit working on one road trip. then the slide out had to be closed manually due to the motor. we were rained on when it stormed one night before the seal was installed on. the pop out. the chassis battery went dead several times. then the coach battery went dead. then on on trip to the repair facility we had electrical smoke in the coach. Finally the technicians found wires that were not installed correctly from the factory which was causing the majority of problems. We got the coach back and several weeks later the chassis battery was dead again. All in all we had over 50 items fixed repaired or replaced in the 20 months we have owned it. I made a courtesy call to Thor today 29 June 2020 and was told by the technician TS when I just was trying to relay information to avoid some other poor customer from having to go through what we did after paying $70000 for a new vehicle we thought we could enjoy.

User's recommendation: DO NOT BUY THOR.

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5 comments
#1922997

I reviewing thor reviews before signing my loan papers.

#1886103

Thank you for sharing this experience. If you contact us at tmcteam@***.com with your phone number, email, and the last 8 of your VIN, I can assign a Customer Support Specialist to your coach file.

#1899833
@TMC-TEAM007

I emailed you as requested a month ago and received no response. My vehicle is still in the shop with the same electrical problems I have had for the almost two years I have owned this vehicle.

The last time I called THOR directly I was told the vehicle was out of warranty and TS on my problem that was diagnosed as your factories quality control to ensure the vehicle was assembled properly. It was found that one of the negative ground wires had been hooked up to the positive terminal at the factory which now has caused massive electrical problems throughout the vehicle. Your technician at THOR basically called all the service technicians incompetent whom I have had the vehicle in for repairs at different locations for not finding your error sooner. with the smell of burnt electrical wires we witnessed and the last lot person witnessed, the problem has now become major.

I went back through all the times and services that have been performed and found the total shop time in the 23 months we have owned this vehicle has been 6 months with over 70 issues. We have been planning to use our RV for a trip since MAY of this year and now have to postpone our scheduled departure of 27 July indefinitely since the shop supervisor where the RV is at now still cannot locate all the systemic problems from your lack of quality in the first place. I am not a vindictive person, however, I find your lack of moral obligations very disturbing and the FEDERAL GOVERNMENT should be notified you are putting unsafe vehicles on the road.

Gary D. Ross MAJ, USAR Retired

#1922999
@Gary R

I reviewing thor reviews before signing my loan papers and these review are making me think it is better to lose my $1000 deposit and walk away.

#1923070
@Rodricus

Dear Rodricus, Had my wife and I been more diligent, we to may have forgone our purchase. You should if you decide not to purchase be able to get your deposit back unless the dealer has poor reviews as well.

You need to check the dealership out as well as the manufacturer. The state attorney general for your state is a good resource for assistance as well as the consumer protection advocacy for your state.

Gary D. Ross MAJ, USAR Retired

View more comments (4)
ID
#2021985 Review #2021985 is a subjective opinion of poster.
Product
2018 Thor Motor Coach 26He Rv
Pros
  • Work with you to an extent
  • Work with you initially
Cons
  • Failure to pass on recommendations to seniors re workmanship
  • Takes forever to get warranty repairs waiting on parts
  • Will not suggest how best to get your repairs taken care of
Loss
$15000
Preferred solution
All of the above with the exception of full refund. I am actually scared to stay in couch due to electrical smoke and problems witnessed.