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Megabus - Trying to change ticket

Megabus - Trying to change ticket
For ten minutes I tried online to cancel and get a credit for a reservation prior to the three hour cutoff. I punched in the reservation number and was told it wasnt the right number. I then called the customer service and was told it was too late. I have a health condition and with covid numbers in a record high today in San Antonio i thought it best to rent a car instead of take a potentially dangerous bus trip to Dallas. Everyone I talked to at customer service read a disclaimer and refused to let me speak to management and hung up on me. I would like a refund and or credit for my ticket. 13-6079-****20-M72-1615-SAN-DAL Thanks for your time

User's recommendation: No recommendation if I don’t get a refund.

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1 comment
#1885708

Welp, you WON'T GET ONE from these scammers..Read the other BAD REVIEWS left by customers they RIPPED OFF.

ID
#2021210 Review #2021210 is a subjective opinion of poster.
Service
Megabus Customer Care
Pros
  • Clean bus wifi rates outlets
  • Great bus
  • Clean bus
Cons
  • Refund polcy
  • Reps disrespectful
Loss
$35
Preferred solution
Full refund