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Best Buy Canada - Terrible customer service
Best Buy Canada - Terrible customer service
Original review updated by user Feb 23, 2021
My daughter's laptop crashed (failed hard drive) during the covid lock down about a week before her next school term was to start. She found a laptop online and included a back up hard drive, cover and office 365 - the estimated delivery was before school starts up...
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ID
#2432616 Review #2432616 is a subjective opinion of poster.
Loss
$90
Preferred solution
Let the company propose a solution

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Rogers Communications - Unfounded charges

We have 2 Rogers accounts and starting August 2020 we have been trying to terminate our TV and home monitoring (1 account). The issue that surfaced last fall was Rogers inability to track our returned equipment and stop billing us for home monitoring that ended near the beginning of August. We ended up over paying and had several calls to finally resolve the matter (check our file - each call is preceded by a ridiculous wait time). Our previous bill indicated a small credit which we were assured would be returned in due time. Today we get a bill for nearly $500 with next to no explanation. On the phone we go again and called 1877 at 5:29 EST, on hold for 29 minutes and within a few seconds of the agent answering the phone she hangs up (5:59) - Rogers can check your call logs.

User's recommendation: Consider other service provider but if you have Rogers very carefully document every call, ask for an agent # before they hang up or transfer you, keep shipment receipts and tracking details.

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1 comment
#1971444

Hi Jean J, I realize the amount is quite significant. I would be concerned too if I were you.

Were you able to successfully get your concerns addressed? If you are still looking for assistance please send a PM via the Rogers Community Forums.

You won't have to worry about the wait times either :). - Zara

ID
#2369246 Review #2369246 is a subjective opinion of poster.
Loss
$478
Preferred solution
Full refund

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Resolved: Whirlpool - Unable to purchase replacement part for New SS Kitchen Hood

Whirlpool - Unable to purchase replacement part for New SS Kitchen Hood
Update by user Oct 26, 2020

The light lense I was trying to purchase was provided and shipped without charge to me via courier. Took a lot of effort and patience but issue resolved..

Original review posted by user Jun 27, 2020
Purchased a SS hood model GXW7330DXS1. Needed a replacement light lens (cracked during install). After several email inquiries to Whirlpool service and being redirected to after market parts retailer I called Whirlpool. I was advised by Taylor that in order to obtain a new light lens, I would need to purchase a whole new hood. Say what? I had to explain it is only 30 months old but I need to purchase a whole new SS hood in order to obtain the proper fitting light lens that is not available at any parts reseller. Was told 3x I need to buy a new hood to get a light lens. The parts diagram does not even list a part #. This is the lens that sits above all the heating elements and is already starting to discolour.

User's recommendation: DO NOT PURCHASE A WHIRLPOOL HOOD IF YOU EXPECT TO BE ABLE TO BUY COMMON REPLACEMENT PARTS.

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Resolved
ID
#2016905 Review #2016905 is a subjective opinion of poster.
Pros
  • Ss hood looks great
Loss
$550
Preferred solution
Provide a replacement light lens for my new SS hood that I do not want to replace (money lost is based on having to buy a new hood, once the lens falls out, the heat and grease will damage light)