Junior Reviewer

ATT - At & t is absolutely clueless and the opposite of a business asset

Terrible customer service. I have been entangled in their automated system for 1 hr and 30 mins still with no competent customer service rep. This service is not worth it. I suggest using a company that can assist your business and appreciates that your time is valuable. Terrible! I want to cancel an account but At&T is neither professional enough to nor has the competent staff to facilitate a simple simple simple cancellation of products. At&T is a disaster! The customer service representatives are truly clueless and can not facilitate or effectuate any changes. Its just the complete and total run around! The representatives truly don't understand their own system. Having spent now the last 1 hr and 35 mins I can confirm without a shadow of a doubt that this company is not interested in assisting small business. I would rename their "customer care" center .. "We absolute can't stand our customers and are incapable of providing customer care" center. Not even sure if that accurately reflects just how much disdain At&T has for small business owners.
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ID
#1023626 Review #1023626 is a subjective opinion of poster.
Service
Att Customer Care
Cons
  • Deceptive billing
  • Poor treatment
  • Endless maze of auto attendants with no end in sight
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund
Junior Reviewer

Don't get sucked into a massage envy subscription Specifically the Moon Valley Location!

Here is the rundown of the “massage” I received today. Background – My name is Chrys Francis I have been a member for many years. I do not often get the time to receive a massage so when I am able to find the time it is a big deal. As evidenced by the fact that I have 21 sessions built up. In effort to both use the sessions and find time for myself, I have made it a point to make an appointment and come in. The last time I booked a massage was in January, it was Pitiful! The guy talked about himself and his massage school experiences like he was teaching me to be a masseuse. The front desk asked me to fill out questions on an iPad and the fellow completely ignored my request and even forgot to massage one of my legs! It was a 90 min massage because you didn’t have a 2 hour available. Besides the inconvenience of constant interruption of excessive “draping” the entire experience was terrible. I didn’t complain to the front desk. After the massage I received an email asking me to rate the experience, I took the time and effort to lay out the entire bad experience. Someone from your office, maybe you, reached out and indicated they read my survey and wanted to discuss the matter. NO CALL or attempt to reach me! Fast forward to today. Last night I was able to book a 2 hour massage to begin at 9:15. This morning there was an emergency and the front desk was able to accommodate my request to delay the massage time for 15 mins without a reduction in the 2 hour time and the fact that I wanted to add aroma therapy, I appreciated that. I arrived 5 mins early, the front desk was nice and accommodating. I was taken back at 9:26, the technician asked me the questions and completed the information via the iPad (guessing you changed your procedure and now the technician completes the questions on the iPad on your behalf..it would have been smarter to have me the client fill it out while i was waiting?) anyway the tech asked the questions however, it was very difficult to understand her as her English was broken and not clear. It was a difficult and unnecessary conversation. So now we’ve wasted x amount of time on the IPad questions. She leaves the room and she and I both note the time was exactly 9:30. I then get ready for the massage she wants to start face up which is strange for a 2 hour massage but whatever, I laid down NO bolster for my legs and the lights up FULL and wait… she comes back in at 9:36!!! Then I have NO IDEA what she was doing she was messing around with lotion or something and I have No idea when she started the clock. I specifically discussed the fact, in the *** wasted of time ipad questions, that I did NOT want either my scalp or my abdomen done, I did want focus on my neck, back and my joints (elbows and knees) and I did want my face done. She started the massage with a 5 min scalp massage which was ridiculous because my hair was up in clips! And I didn’t want it..NOT a good start! Then she did my pecks for like 7 min’s it was *** and bad form!!! Then she worked on my right arm, right leg and foot, left leg and foot and then right arm. I found it to be distracting the she did the right peck (forever) and then the left peck (forever) but then when it came to my limbs she went around instead of back and forth.. it just seemed amateurish! This experience was the opposite of the excessive waste of time draping from last month, instead she would leave my body uncovered and walk over to get lotion etc? I was freezing. Never asked if the temp was okay! I have to say I have NEVER been in a massage when the tech leaves the lotion over on the little table and walks around you and away from you every second to plop out more lotion… every hear of a pump and a holster? Most masseuses try to keep a hand on you at all times possible! The noise of her trying to eke out the lotion every few minutes was so distracting! Furthermore, the concentration was such that I could barely smell it! She waived her hands above my face for me to get a whiff but that , besides being weird and distracting (not relaxing) having her waiving hands above my face because I was on my back, was IT! The other thing that I thought was odd was how quickly she was moving through my limbs not paying any attention to my joints like I asked. I also thought it was strange that she didn’t address my neck at all when on was on my back …So then she said it was time to turn over- I had to remind her that she never did my face, she then remembered and then did a weak massage on my face NOT EVEN addressing sinuses! Isn’t that sort of standard? ALSO she did my face AFTER she did my feet! Gross! So I’ve turned over face down so my back is exposed, she then precedes to put some warmish towel on my back and sort of wash my back ..my back was not covered and completely exposed. ..IT WAS FREEZING AND TOTALLY Unnecessary SHE SAID IT WAS SO THE LOTION WOULD SINK IN?? SO WHY NOT DO THE WHOLE BODY then- so the lotion should only sink in on my back??? The fact is after laying on a heating pad to turn over in the cold air and have someone put a warm towel on you and leave it until it turns cold—twice! STINKS! It ruined the best part of the massage I was freezing and WET!!!!!!!!! She never dried it off… she just added lotion to my freezing wet back?????? Awful!!!! So then, she starts the back massage absolutely no rhyme or reason like she’s never given a back massage mostly upper back, no attention to my neck now that I was face down either, she did not address my neck at any time during the massage, and very little to NO work on my lower back, just the same motion over and over .. it was icky.. she raced through it and then again did my limbs still no attention to the joints, then goes back around and does my feet and then (she must have realized that it was a 2 hour massage right then) goes back to rubbing my back??? I have never had such a disorganized massage it was train wreck! So then she rubs my , primarily shoulder blades?, and upper back for like 30min I guess to eat up the time that she miscalculated. My arms and part of my legs were uncovered it was cold and bizarre! So then .… she covers up my back and finally adjusts the blanket so my whole body was covered (thanks now that the massage is essentially over) and proceeds to do ANOTHER scalp massage to end the session!! So I am laying facedown… she finishes the scalp massage AND instead of whispering “the massage is over I will step out an get some water I will meet you outside the door”. Like every masseuse EVER says at the end of a RELAXING (not) massage.. she picks up the ipad and starts asking me questions ?? of course then we are back to the same problem of her absolute inability to articulate in a way which she could be understood, asking (I THINK) to book my next appointment? I was/am furious! I told her politely that she was ruining the experience and that I would talk to her outside the room. SHE WOULD’NT LEAVE she told me it was her job and she had to ask me the questions .. I told her forcible to GET OUT of the room and FINALLY she did. I marched her up to the front desk to complain (even the front desk couldn’t get her to understand to stop asking questions) My complaint was heard but the DAMAGE IS DONE! Furthermore-- side note when she was done for the second time doing my feet getting ready to do my scalp she used some hand sanitize and WIPED HER HANDS OFF on the sheet that was “covering” me SICK!!!!!!!!!!! I am so creeped OUT and the sheets were not properly formed to the massage table so I could see the damaged discolored memory foam underneath (or whatever it is) YUCK!!! I want my money back for the sessions I have on file. This event happened 15 days ago, I immediately contacted Massage Envy. Today they finally contacted me saying too bad you have to use the credits regardless of the fact that the services are beyond sub par! Going to write to the BBB as well.
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2 comments
#1325781

Although I would have loved the scalp massage, it overall doesn't sound like a pleasant experience. MEs are notoriously awful in the way of customer service, so yeah, not surprised they won't do anything.

#1325668

You sound like a real piece of work...

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ID
#1017315 Review #1017315 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Massage Envy Massage
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$2100
Preferred solution
Full refund
Junior Reviewer

Accident Insurance Company - AIC

Accident Insurance Company at one Haribison Way Brookside Office Side Ste 115 Columbia SC 29212 is a scam. In our case they arranged for a policy to be paid in payments however their absolutely inefficient and inept accounting department can not and does not have the capability to provide; good customer service, accurate numbers and consistent coverage. For example they're paperwork debacle caused our account to be both charged late fees as well as cancellation fees. I was routed around and around and finally they decided to waive the late fee but not the reinstate fee. What a scam they cancel because of their error and then charge us a very large reinstate fee!!! BEWARE by agent suggested this company because it was "cheaper" NOT REALLY!
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ID
#985165 Review #985165 is a subjective opinion of poster.
Location
Columbia, South Carolina
Reason of review
Pricing issue
Loss
$120
Preferred solution
Full refund
Junior Reviewer

Macys - Beware don't get this card they are a scam

I have contacted Macy Credit Dept 800-830-**** on several occasions regarding an old credit card. I have asked to have my account closed and they either they keep activating it without my permission or opening new cards in my name !! Then when you try to reach them its all automated and they whirl you around until you give up. OUTRAGEOUS! THE AUTOMATION IS TRULY DIZZYING AND SO UNPROFESSIONAL. Macy is washed up that is probably why they open unauthorized accounts. Then if you finally reach someone which takes tons of time, they are either clueless or the foreign accent is so thick the are inaudible and incoherent they are repeatedly and silly.
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ID
#978713 Review #978713 is a subjective opinion of poster.
Location
New York, New York
Product
Macys Account
Cons
  • Product quality
  • Long wait time to reach cs
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Junior Reviewer

Macys - Terrible Customer Service False Credit Card statements!!!

Macy's sent me a statement regarding changes with my MACYS credit card -- I DONT HAVE A MACYS CREDIT CARD. I have been calling them for 3 days! even thought its within office hours and after having to go through a maze of automated system that won't let me move forward unless I give them my CC # which I wouldn't know since I DONT HAVE A MACYS CREDIT CARD - it says either they are closed or they can't find my account. Now I am writing experian et al directly to see if they can close this supposed account. MACYS has horrible customer service! Based on my experience of NOT have a credit card with them, I would say... BE careful don't open a CC with them.
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ID
#954638 Review #954638 is a subjective opinion of poster.
Location
New York, New York
Product
Macys Account
Cons
  • Lack of customer service
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
Junior Reviewer

Nationstar Mortgage - Hope you're not stuck with this lender too!

What a terrible company, unethical! They *** nilly (really absolely no reason) charged my account various what they are calling "escrow" charges and can not back them up. They think they're above it all. When I call to discuss it nothing is ever resolved, they put it off and put it off. Of course if the tables were turned they'd be after me for their money. Their process is so inefficient, they just keep repeating their incorrect montra. They are masters at passing you off to the next uninformed employee..reminds me of the Grisham book "The Rain Maker" Be careful-- if you have any choice in Lenders take a pass on this one!
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ID
#889731 Review #889731 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Nationstar Mortgage Home Loan
Cons
  • Fact they are ripping me off
Reason of review
Bad quality
Loss
$720
Preferred solution
Full refund
Junior Reviewer

Facebook Ads a total scam

If you are a small business owner and are trying to grow your presence on facebook BEWARE. They send you all kinds of promotions with no regard for you audience or budget. They are the opposite of helpful and not at all a partner in the effort to grow my business and its social media presence. The little guy always gets it !!! The customer service is smug and quite frankly they don't seem to get it. Its almost as if they are employing folks with no customer service experience. It is my understanding you can get lots of likes on facebook by using etsy to boost your page. Hope this helps!!!
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ID
#870790 Review #870790 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Facebook Customer Care
Reason of review
Deceptive practices
Loss
$300
Egumball's reply to:

Total Scam - Don't use EGUMBALL

This service is currently working with the customer to resolve their concerns and answer any questions they may have. As the customer knows, there are two different suite numbers that their business is listed under online. This has negatively affected the overall trust score of their listing, and is taking time for this service to correct. However, this service is working daily on continuing to clean up citations to improve the customer’s ranking. This is a slow process, and this service understands the customer’s frustrations, but is working daily to improve the account.

The customer has also received phone calls from competitors and has been told false or misleading information regarding their business listing. The customer was misinformed by competitors who said that the customer’s website is not mobile friendly, that their Google+ page is not verified and will be removed, and that their address is displayed incorrectly. This is not correct, but has caused the customer to be justifiably concerned and worried about their account. Each of these issues is being addressed currently with the client, and the customer has been reassured that using this service will continue to increase the consistency of their business information online. Also, this service has informed the customer that their account, is in fact, improving and making progress.

This service will continue to correspond with the customer and will provide any necessary information to them. This service would appreciate more time to speak with the customer directly, and hopes communication between them is strengthened. It is this service’s hopes that these differences can be fully resolved. The customer may continue to contact this service regarding their account at (800) 890-8940 Monday-Friday 7:30-3:30 PST.
ID
#686154 Review #686154 is a subjective opinion of poster.
Cons
  • No customer sevice
  • No results
Reason of review
Poor customer service
Loss
$1780
Preferred solution
Full refund
Junior Reviewer

I recently wrote a review indicating what a scam this company is. Of course, they contacted me begging me to remove the review and vowing to step it up and address my issues with the fact that they do nothing and that the company is a bait and switch scam.

They say that they will optimize SEO for your company's web presence with google and google +. I revised my review and truly HAVEN'T HEARD FROM THEM SINCE despite my repeated attempts to contact them Just do yourself a favor and PASS when their unsolicited call comes SAVE your money!

1 comment
#1073692

Pursuant to Pissed Consumer subpoena policy: Please take notice that eGumball, Inc. (“eGumball”) has initiated an action in the Superior Court of California, County of Orange, case number 30-2015-****3142-CU-DF-CJC, due to allegedly false statements posted on Pissed Consumer and other websites regarding eGumball.

eGumballhas served a subpoena on Opinion Corp., the company that owns and operates this website, for information pertaining to the author of this review. The subpoena was domesticated in Nevada, Opinion Corp.’s state of incorporation, in the District Court of Clark County, State of Nevada, Case Number A-15-72****-C.

You may have a right to file and serve a response to the subpoena anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or beforeDecember 15, 2015, by emailing Lanza & Smith’s attorneys at info@***.com, or by facsimile to (949) 221-****.

Resolved
Egumball's reply to:

Resolved: Egumball - NO RESULTS - Buyer Beware

This service understands the customer’s frustrations, and is working to resolve these concerns through on-going phone calls and further communications. The customer was informed on 6/29/15 that they are ranking for the keyword Property Management, and the customer was pleased with this result. Initially, the customer signed up with another marketing company, and submitted their business address to them prior to signing a contract with this service. Upon further inquiry, this service has discovered that there are five separate addresses online for this customer, which have affected the overall trust score of their listing, and is taking time for this service to correct.

The customer has also been listing the Copper State Lending Building as their business address, but this service has discovered that the customer is actually located in the Moon Valley Corporate Center. Google notices discrepancies such as this, which affect the customer’s ranking and trust score. Finally, this service has discovered that the customer has stated they are in two different suites, one of which is owned by another business. Google fact-checks this information and notices these types of errors, which further hurts the customer’s ranking and trust score.

The customer service team is working to fix these discrepancies and resolve the concerns of the customer. This service is pleased that open communication is happening with the customer, and that the concerns are being addressed. If the customer has any further concerns regarding their account, they may contact this service at (800) 890-8940 Monday-Friday 7:30-3:30 PST.
ID
#656049 Review #656049 is a subjective opinion of poster.
Cons
  • No results
Reason of review
NO Results Bait and Switch
Loss
$1500
Preferred solution
Deliver product or service ordered
Junior Reviewer
Update by user Jul 01, 2015

This customer is still a bit frustrated: On 06/29/2015 we were informed of a #7 ranking for the key words property management companies. Our contract began 11/2014.

We would like to say thank you for your efforts, it's great progress! This service seems, in its response, stress “five separate addresses online”. ..Had this customer been told or informed that having “separate” addresses or, to that point, any inaccuracy, would slow the pace of the entire project, this customer may have made a different decision. Further, the use of an alternate marketing company was disclosed at contract onset.

This customer was assured it was irrelevant as this service was Google specific and the other marketing company employed did not compete. The service mentions Copperstate and Moon Valley Corporate Center.? Again to our point- why is this now being discovered, why didn't we know that this is conceivably an issue. It is our strong belief that communication and transparency would have gone a long way to quell the past few months of this customer's frustration.

To reiterate, as a service contacting customers in an unsolicited manner, hurdles and setbacks should be clearly spelled out and communicated.

Having said that, we have committed to the contract and believe that with enhanced communication and the evident commitment on the part of the egumball staff it will work out. We are convinced that egumball will work tirelessly for Ashford and appreciate their efforts to date and beyond.

Original review posted by user Jun 25, 2015

Terrible company .. Bait and Switch comes to mind.

I was told my company would appear on the first page of Google as well as be evident in the map that comes up on the first page when entering a search criteria of "property management" or "property manager" Its been 8 + month's and not only does my company NOT appear on the first page I am not even sure if it comes up on any Google search. The analytic's that Maria keeps sending mean nothing to me and do not reflect, in my opinion, any work that Egumball has supposedly done. I am being told (only when I ask, otherwise I am NEVER contacted) that "we are working on it" 8 MONTHS? In 8 month's you can't fix a few phone numbers that you [egumball] say are incorrect.

8 month's of me paying 179$ per month! Just today this is what Maria wrote : "We can list your other active numbers in directories as long as your main line is listed as the primary contact number for each listing." Are you kidding 8 month's later and she is just thinking about maybe doing this??? Why wasn't this done right at start up? What is the delay?

I'm simply dumbfounded.

2 comments
#1073693

Pursuant to Pissed Consumer subpoena policy: Please take notice that eGumball, Inc. (“eGumball”) has initiated an action in the Superior Court of California, County of Orange, case number 30-2015-****3142-CU-DF-CJC, due to allegedly false statements posted on Pissed Consumer and other websites regarding eGumball.

eGumballhas served a subpoena on Opinion Corp., the company that owns and operates this website, for information pertaining to the author of this review. The subpoena was domesticated in Nevada, Opinion Corp.’s state of incorporation, in the District Court of Clark County, State of Nevada, Case Number A-15-72****-C.

You may have a right to file and serve a response to the subpoena anonymously. If you intend to file and serve a response, please do so, or notify us of your intent to do so, on or beforeDecember 15, 2015, by emailing Lanza & Smith’s attorneys at info@***.com, or by facsimile to (949) 221-****.

#1001763

There seems to be a lot of pro and *** about this company. I went to check them out on yelp, but there aren't any reviews posted? http://www.yelp.com/biz/egumball-irvine-3

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