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Verified Reviewer
Junior Reviewer

Tophatter taking the action of posting payment

I won an auction during my lunch break, I needed some time to see what team and size I needed. Instead when I go into my account, payment had been posted with a team Buffalo Bills in a small. Not what I wanted as far as size and team. Reached to seller for a refund or edit and I wasnt allowed. Now Ill have to wait until its delivered and r te

User's recommendation: Read and do not go by a photo of what you’re purchasing.

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ID
#2288883 Review #2288883 is a subjective opinion of poster.
Service
Tophatter Customer Care
Pros
  • Tophatter is no good
  • Better deals if you look in the browsing area
  • Hope that you receive the items as described
Cons
  • Sellers like to scam customers and tophatters allows it
  • Withholding funds when a first order is no good
  • Crazy shipping prices
Loss
$50
Preferred solution
Full refund

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Verified Reviewer
Junior Reviewer
Tophatter - Why would you allow a seller on your to set a price on a auction without a reserve
Tophatter - Why would you allow a seller on your to set a price on a auction without a reserve
Tophatter - Why would you allow a seller on your to set a price on a auction without a reserve
Tophatter - Why would you allow a seller on your to set a price on a auction without a reserve
Tophatter - Why would you allow a seller on your to set a price on a auction without a reserve
Update by user Aug 23, 2020

My review hasn’t resolved anything

Original review posted by user Aug 23, 2020
I have won several items on an auction with no reserve. Upon winning and posting payment , days go by only to find that I have been refunded my funds with Tophatter credit. The sellers refund reason is that they are out of stock!!!!...
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ID
#2131549 Review #2131549 is a subjective opinion of poster.
Pros
  • Diversity of products
  • Dont get to talk to a human
  • Good prices but lack customer services
Cons
  • Customer should have first say on were to refunds are applied to
  • Lousy customer service
  • Broken or doesnt work
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Tophatter choosing were to replace my funds!!!

Tophatter choosing were to replace my funds!!!
Ive purchased many items from Tophatter. My issue is that I the customer should be able to choose were my funds go, either back to my credit card/ banking or Tophatter. Now it seems to me that it favors Tophatter to give me Tophatter credit instead of crediting my funds to its original banking were I payed from. By giving me Tophatter credit youre forcing me as a customer to spend my hard earned money with Tophatter. All purchases made from seller Tara are a stinking scam,scam. Im extremely upset, make it right and refund me every purchase from seller Tara whoms photo shows a whole mop bucket, mop and so on , and I receive a freaking mop head , that all I may be able to do is use it for Halloween.

User's recommendation: I’m not sure, depends on how Tophatter resolves this issue.

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1 comment
#1913145

Same issue here. They ask you but they put the money towards credits.

They also overcharge and have same sellers under a different name . Been over charged on my auctions . Be Leary.

Some items are good, perfumes are fake . They manipulate stuff to confuse us

ID
#2125260 Review #2125260 is a subjective opinion of poster.
Service
Tophatter Customer Care
Pros
  • I love the site
  • Tophatter decision on were my refunds go
Cons
  • No refunds even when product did not arrive
  • Some items were not as described i did not get what i paid for
  • Hold of funds payment issued
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Tophatter - Why when I win an auction on an item that normally sells for more than my winning bid, I get reinstated what I payed instead of getting the item I’ve purchased. Excuse my French but that is ***

I have won a couple of auctions at a very low price. I do my research prior to bidding, I look at what is the average price that others are paying for the items. So when I win an auction on an item that is doing double the price, whom ever it is reimburses my payment. Thats totally *** the item has no reserve so why is this allowed? I have brought Tophatter many new customer , do whats right and prevent sellers from doing such things. Its quite simple to see what items Im talking about if you look at my orders!!!!

User's recommendation: I’m pissed off so will se how you handle this matter, I’m almost sure it won’t be good!!!!

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ID
#2072155 Review #2072155 is a subjective opinion of poster.
Location
West Palm Beach, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer

Tophatter - I've lost all my information on all my orders, lost my badges, lost all info

Tophatter - I've lost all my information on all my orders, lost my badges, lost all info
Tophatter - I've lost all my information on all my orders, lost my badges, lost all info
Tophatter - I've lost all my information on all my orders, lost my badges, lost all info
Ive lost all my info seems like Im new to Tophatter when Ive won like 15 auctions in the past week, please call me at +156******** Dwayne Lopez
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ID
#2008326 Review #2008326 is a subjective opinion of poster.
Loss
$250
Preferred solution
Want my orders to show, get my badges back, I want to see my account like it was yesterday!!!