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Chevrolet - Complaint ( Bad Service at GM Egypt )

Dear Sir or Madam: My name : MOHAMED EZZAT ELSHARAWY My Occupation : Planning Manager at BOSTIK ( part of TOTAL Company) Nationality : Egyptian As the nature of my job need to move from one place to another , so I was selected CHEVROLET because it is recognized afford to fill hard. Buying a CHEVROLET CRUIZE has been at January 2010 and when I buy them I received many calls warn me of this car , but my confidence CHEVROLET make sure that the company maintains a global reputation in the markets , therefore retained by car. Last Wednesday 27-5-2015 , the car was handed over the authorized agent for the necessary maintenance of 160000km , change all the car carrier oils and check on all functions of the drive They called me in the same day and told me that maintenance has ended and the cost 4,000 EGP , but due to my work circumstances I has been receiving the car on Sunday 31-5-2015. After receipt of the car I noticed it does not work efficiently and after 3 days check engine lamp turned on and gearbox does not work , contacted the competent engineer asked me to bring it , after examination he said that gearbox does not work and must be changed and that is cost 60,000 EGP (notice :I did not complain before from gearbox and engine lamp were not illuminated) So I have some questions: If the gearbox had some troubles why it does not appear in five years? Why the check engine lamp did not light before? Why this problem appeared after 2 days from the maintenance? Why notes are not written about this problem when I receive the car? Why the test car was did not notice this defect after maintenance? After discussion with the agent he said that all he can do is to discount 75% and I must pay 15,000 EGP I refused this order as I am not a part of this problem as the car sound delivery N.B. All the maintenances of this car are put on the agent (every 5000km) till the guarantee finished and last maintenance at 118,000 Kilometer and 110,000 Kilometer Please respond as quickly as possible because the car was in the agent and I depend on it for my work
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ID
#647822 Review #647822 is a subjective opinion of poster.
Location
Cairo, Al Qahirah
Product
Chevrolet Car
Reason of review
Damaged or defective