Poughkeepsie, New York, United States
Base Collision Center - Overdue Auto Body Repair
I brought in my vehicle mid April and it is now late May and I still haven't received my vehicle that was schedule to handed back to me last week. The receptionist/ manager did give any such sympathies that the companies estimate has taken longer then a month and was unaffected by the fact that I issuing a complaint. I now have to pay overage charges on my rental car! Which in turn I am paying my deposit plus forking over money to get additional repairs. She (Michelle) was dismissive and finds every excuse for more time. The service shop certainly has taken their abuse of time with my car.
- Promptness of service
- Customer service
Reason of review
Problem with delivery
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