Stanley W Qgx
Ferrari North America - Annual Service of my Ferrari Portofino
I arranged for Ferrari of Fort Lauderdale to perform the annual service of my car. They picked up my car in Naples on Saturday 6/13 and planned to return it by Thursday 6/18. When I called to check on the status on 6/18, they said the transport driver didn't come to work that day and said the car would be delivered back to Naples the next day on Friday. When I called again on Friday afternoon, I was told they were still working on it and it would be delivered on Monday. Obviously my car sat idle at the dealership all week long without anything being done until I called again on Friday afternoon. Buying a Ferrari, I expected to experience better customer care for my routine annual service that shouldn't take more than a week to accomplish. Ferrari of Fort Lauderdale needs to perform service that is in keeping with Ferrari's standards of excellence.
User's recommendation: Customer service at Fort Lauderdale needs to improve.
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