Airbnb - Misrepresentation of apartment
On-site listing of airbnb in Stockholm indicated 3 bedroom apartment with four beds. Upon our advising the owner that the four guests were 60+ years old and after our making automatic payment in full for the apartment - owner informed us that the apartment actually had 1 adult bed and two adult size mattresses placed on the floor. Cancellation was immediately made but the airbnb service fee of $100+ has not been refunded despite our requests made to the owner and to airbnb for a service fee refund. Our refund request is due based on what we believe is a misrepresentation of the apartment's facilities. We are still awaiting response from airbnb after our having completed airbnb claim and complaint forms.
Reason of review
Not as described/ advertised
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