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Airbnb - Misrepresentation of apartment

On-site listing of airbnb in Stockholm indicated 3 bedroom apartment with four beds. Upon our advising the owner that the four guests were 60+ years old and after our making automatic payment in full for the apartment - owner informed us that the apartment actually had 1 adult bed and two adult size mattresses placed on the floor. Cancellation was immediately made but the airbnb service fee of $100+ has not been refunded despite our requests made to the owner and to airbnb for a service fee refund. Our refund request is due based on what we believe is a misrepresentation of the apartment's facilities. We are still awaiting response from airbnb after our having completed airbnb claim and complaint forms.
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2 comments
#973765

Tried to cancel for three days in NW Florida.I'm forty days out and was told i would get half of my money back.Health reasons is the problem.Like being in school i need a doctors excuse.To go to the doctor would cost about the same amount of money i'm trying to get back.Needless to say i'm one and done with Airbnb.

#1000511
@mike

What about your trip insurance?

file a claim.

Or, next time, read what you are agreeing to.

instead of being like, DURRR I agreed to something but now I wanna change it and they are asking for verification DURRR it's their fault not mine even tho I'm DURRR

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ID
#623408 Review #623408 is a subjective opinion of poster.
Location
Stockholm, Stockholm
Cons
  • Disinformation
Reason of review
Not as described/ advertised
Loss
$106
Preferred solution
Full refund