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Verified Reviewer | Los Angeles, CaliforniaSears Home Services - Unethical customer service practice
I was supposed to be refunded the money by Aug 4th. I'm still waiting for confirmation from my bank.
I had to send in proof to my credit card company but they've already taken care of it.
I am so disgusted with this company. This is not the Sears from years ago before...
They wrote off the diagnostic fee, supposedly they ordered the part, they were paid $308.58 as a deposit, and I would pay $172.47 at completion. The labor charge was $344+. I was told I could save $100+ on labor if I agreed to purchase a service contract, keep it for at least one year at an approximate cost of $50/month! I asked the technician if the labor charge was purposely written high so I would believe I was saving money and buy a service contract?
He could not answer that. Nine days later I inquired about the status of my repair. I was told they don't have the part, I didn't pay them any money and I owed them money! I told them I was going to report it as fraud.
I was given the option of canceling the job, which I did. I am now waiting for restitution of $308.58. They have no customer service skills. You call a number and have to push numerous buttons to even speak with somebody.
Nobody knows what they're talking about. Additionally, when I looked at my saved email receipt, the amounts all changed?!?
It showed I hadn't paid them anything yet I also had a copy of the credit card payment they received!! This is what you could be forced to deal with if you call this company.
Preferred solution: Full refund of monies paid, a written apology, and for them to agree to stop trying to make consumers believe they could save money on their inflated labor charges if they purchase service contracts.
User's recommendation: Call someone else for appliance repair.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaATT - Unable to get/make calls
Without any notification or email, I am unable to make or get phone calls on my Android. I can't call 911.
I can get text messages and search the internet but I can't get/make phone calls. When I called AT&T, I was told the speech part of my 4G phone is connected to the 3G network?!? They shut down their 3G network. I am lucky I have two phones.
However, on the other phone, I was getting emails from them on a regular basis letting me know the phone would no longer work because it was a 3G phone. So there is no excuse for not being notified that my Android was going to be affected. I don't understand how my 4G Android can't get/make calls????? I can't call 911 which I believe is an FCC violation.
I can't get any phone calls from family during a very stressful time and they don't do anything to help me except tell me to go to an AT&T store, download a software update that should fix the problem. So I went to the store and downloaded the update. But I still can't get/make calls. Now the phone is telling me there's another update!!!!!
so I have to go back to the store because I don't have Wi-Fi in my home. I think this is AT&T's way of screwing around so they can sell me another $1,000+ phone!!!!!
- Great product selection
- Poor customer service
Preferred solution: Let the company propose a solution
User's recommendation: Shop around.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRepublic Services - Failure to p/u trash for days
I was never contacted. After SIX days a removal truck finally showed up!
I learned the original removal truck had not been "calibrated" to handle the smaller containers even though they had been servicing the containers for several years. Over 100 customers in my senior complex were affected and undoubtedly many more in the service area.
Had Republic issued an explanation in our local newspaper, their image could have been spared. Since Republic didn't contact anyone or publish an explanation, their image has suffered in the customer service area.
Preferred solution: Deliver product or service ordered
User's recommendation: Get provided services in writing.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMaytag - Faulty Washer
- Faulty assembly and or substandard parts
Preferred solution: Some sort of financial reimbursement.
User's recommendation: Be very careful when shopping for a washer.
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Verified Reviewer | Henderson, NevadaOnTrac - Lousy delivery
OnTrac contacted me after they had gotten several complaints from the shipper about being late on other deliveries on my area. However, the CSR was extremely rude and obnoxious. He accused me of being confused about my deliveries and became somewhat belligerent in the...
The weather was fine and the traffic was no more than usual. The same exact thing happened about 3-4 weeks ago when they made the excuse they couldn't find my address because of a GPS issue.
I'm sorry to say but they have a pattern of not delivering what they're supposed to in the time they have guaranteed my shipper. These issues caused my shipper to issue a partial refund and has caused damage to my ship is reputation.
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Verified Reviewer | Las Vegas, NevadaNevada Donor Network - Ghouls for profit
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaRepublic Services - Profoundly poor customer service
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Verified Reviewer | Port Hueneme, CaliforniaResolved: Att Phone Services Review from Port Hueneme, California
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Verified Reviewer | Gifford, IllinoisUsps - Mail Service Review from Gifford, Illinois
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Verified Reviewer | Gifford, IllinoisAllstate - Auto Insurance Review
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I just found out Republic Services did not p/u trash for about 100 seniors who live in this complex. Supposedly it was because the truck was not calibrated to p/u the small garbage cans!!!
That is a major major screw-up. Many seniors live alone and do not have much trash. We don't need the big can.
I'm hoping this isn't an ongoing problem since Republic Services provided the trash cans which they agreed to p/u. So if they agree to pick up the trash cans the trucks should be calibrated to do so.