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Aafes Exchange - Poor customer service

On 12th June 20 My wife & I decided to shop on base using her 20yrs of service gift certificate. (1) It does not simplify to spend the entire amount of $400 or loose the remaining amount. It has 25% off on each item..2:48hrs- lefft the exchange at 5:10pm. Going the thru the register was hectic (2) the cashier has take off 25% each item each time,time consuming. Imagine 50 items to deal with. Since we could not get the rest we decided to come back.She asked to put the remaining balance on AAFES gift card.Cashier does not the gift card on hand.She went to the customer service for help.Was told she can't put the balance on gift card. We just have to loose it.We disagreed.They called for a manger.F/E supervisor Robyn came with Ms Lans with an attitude saying you can't listen to the employees and the customers, this is out f/e area with others customers around. I was there listening to Robyn and Lans arguing on our purchase. Paula name was mentioned that she does not the employees with gift certificate any balance put on AAFES gift card. (3) The entire ordeal was uncalled for..(4) Wait time for us 1 hour,(5) untrained cashiers with employees entitled gift certificate.(6) Management poor support to both customers and employees.(7) Other employees whom received this gift certificate recently on their purchases their balance was put on Aafes gift card.(8) Double standards.(9) Reflection from this store does indicate they do have issues towards employees and customers alike.Yet to hear or see great things about AAFES will never happen.Have to treat customers and employees alike better. Work for Retail for over 30 years. Treated my employees and customers a lot better as a manager..

User's recommendation: Go shopping off-base..

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#1989241 Review #1989241 is a subjective opinion of poster.
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