Anetra Fvt
map-marker Wayne, New Jersey

Verizon - Free two weeks trial turned into lying 133.85$ nightmare

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The salesperson talked us into switching our plan to verizon by telling us we could run all our tv's through only one box since we have Apple TV on the other TV's. The person who later arrived to install the service said that it must be possible since the salesman promised it. After he left techical support said this was impossible which both salesman and installer must have known and knowingly lied about. They also said there would be no installation or activation fee if cancelled within two weeks. So we packed everything and returned the "whole good deal" back to them within 13 days of installation and then we received a bill for $133.85 which couldn't even explain what's the charges! After several phone calls they just switched us from department to another (won't even let me speak with supervisor) and kept saying "these charges are legit" and hung up on us again. So it's a lost war and we are left with only one choice to pay the bill. Ten days for almost no service costing us $133.85 The whole experience is just disgusting. We got robbed by Verizon for a ten days bundle of lies and we can't do anything about it!
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Loss:
$134
Cons:
  • Incompetent customer service
  • Bait and switch
  • Poor service
Reason of review:
Not as described/ advertised

Preferred solution: Full refund