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New Reviewer

Coach Outlet - Didn't receive complete order

Well I finnnnnalllly got through to someone and the lady who answered was really nice, however I was told that my item was placed on back order and I will be notified through email when it comes in. I asked if they had an idea of how long that might be she says it could be days weeks or months so I guess Ill just have to wait... sooo bummed!!

User's recommendation: Do not order online.

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ID
#1987063 Review #1987063 is a subjective opinion of poster.
Pros
  • Nice bags
Cons
  • Bad website
  • Customer service
  • Problems in orders
Loss
$80
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Coach Outlet - Didn't receive complete order

Coach Outlet - Didn't receive complete order
I purchased items online a few weeks ago and was notified that they were on their way and was given a tracking number by ups to follow the order, however when my order arrived, I only received the smaller portion of my order and the box was damaged. I logged into my account to check to see where and what happened to the rest of my order. It just says my order was delivered! So I called the customer service number provided on the website and waited for well over a half hour with nobody ever picking up the phone. I tried looking for an email to no avail. I tried calling back multiple times since then and waited a total of 3 hours for someone to answer! The call line does not say they are closed and its just not making sense. They charged me for my purchase and I deserve answers. I want to know what is going on..

User's recommendation: Only purchase in store.

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ID
#1987006 Review #1987006 is a subjective opinion of poster.
Pros
  • Nice bags
  • Products and deals
Cons
  • Nobody there
  • No answers
  • Not getting what i paid for
Loss
$80
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Coach Outlet - Didn't receive complete order

Ive been calling and emailing trying to find my order and I cannot reach anyone its been 3 straight days!

User's recommendation: Make sure you receive your full order.

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ID
#1984813 Review #1984813 is a subjective opinion of poster.
Loss
$80
Preferred solution
Deliver product or service ordered