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Yes Auto Sales Delivers Unsafe Vehicle, Tire falls off going down the road, day after purchase!

On the afternoon of March 18 2015, I picked up a car I purchased from Yes Auto Sales, on March 19, 2015 while driving down the road the tire/wheel fell off causing the car to crash on the side of the road! Upon inspection of the other lugnuts, NONE of them were tightened down. The dealership stated that new breaks and rooters were installed on the vehicle prior to my purchase of it. There was body damage to the vehicle, and it is not known what other damage may have been done due to the crash! Yes Auto Sales is refusing to fix the car they want us to file a claim with our insurance company for a crash caused by their neglect! We have refused, and now the dealership will not give us any information and hang up on us when we call. We feel this is an unsafe company, no apology was given for the irresponsible work, even though this accident could have cause the death of myself, and my small babies! The car is no longer worth with the price I paid the day before, as now the car has been in an accident and the resale value has decreased due to their negligence! This company has had NO empathy, or compassion for what has happened, they have been rude, unconcerned, and state, that they have had two mechanics that state a car wheel/tire cannot fall off going down the road. YET IT DID! We no longer want this car as we do not trust that this dealership will deliver the car back in SAFE condition and in good repair! They almost killed my family once! Not going to give them another shot! We want the contract cancelled and will buy a new car from a reputable dealer who is trustworthy and honest!
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ID
#611422 Review #611422 is a subjective opinion of poster.
Location
Holland, Michigan
Cons
  • No repairs started for over 4 days
  • Their lack of concern
  • Poor poor customer service
Reason of review
Poor customer service