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Bosch Australia - BOSH would not replace my faulty fridge

In 2013 I moved into a new house with all BOSCH appliances included in the build. 18 months later the fridge steadily lost the ability to chill. After 2 visits by the BOSCH approved repairer it was declared unrepairable. This was when it all went sour as they no longer made that model of fridge, so they offered a refund. That would have been fine except that my builder had bought the $2,200 fridge at builders rates so all BOSCH would do is refund me $1,600. This left me at a significant disadvantage as I could not buy the equivalent of a $2,200 fridge for $1,600. BOSCH were very unhelpful, they did not care one iota that I was left 'short'. I would have been happy with the current model equivalent of my old fridge but they were not interested in helping me. Multiple calls and multiple escalations within BOSCH produced no results, management did not care either. I cannot recommend BOSCH or their products given my dishwasher does not clean very well and the stove top has a faulty *** so that the piezo won't light the gas. I for one will NEVER buy BOSCH again and I tell everyone I can NOT to buy BOSCH as the customer service is appalling and the products don't work well.In 2013 I move into a new house with all BOSH applicances and 18 months later the fridge steadly lost the ability to chill. After 2 visits it was declared unrepaiable
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2 comments
#1105180

Go buy a GE fridge you will get $000.00 back.also they will try to get out of fixing it.I got a ge fridge that is 2yrs 10 month old paid $3,300.00.they tried to get out of the warranty .they just sent the part and I had to find someone to fix it.our bosch dish washer 9 yrs old we got in 2007 is still working good.it never needed a repair.thank god.I would have loved a refund of $1,600.00 on my junk ge cafe fridge.

#1108191
@.john b

Forgot to mention the compressor went bad on my fridge and GE refuses to honor their warranty

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ID
#605227 Review #605227 is a subjective opinion of poster.
Location
Melbourne, Victoria
Product
Bosch Dishwasher
Cons
  • Poor quality
  • Dont stand behind their product
  • Rude customer support
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund