Petula Xtn
map-marker Libby, Montana

Magics Transport and Horse Rescue - DO NOT USE MAGICAL SPARKS FLY TRANSPORTERS,, SUSANN WILSON AND KIRK ALSPAUGH

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I hired this company to pick up horse in Amberg, WI and deliver to Libby, Mt.. I was told they would pick him up in WI and come here, about a 3 day trip. He was picked up and I had no contact for 3 days, I thought he'll be here any minute. I began calling, texting and emailing Kirk AND Susan,,,,I have at the very least 22 unanswered texts from Kirk and Susan. that is just texts ! That doesn't include the daily phone calls they would not answer.. MY HORSE WAS ON THEIR TRAILER FOR 15 DAYS WITH OUT ME KNOWING WHERE THEY WERE... when they did answer I was told so many lies and excuses I could not fit them on this page, ..The owner told me she had no contact with Kirk ( her driver) but when I texted HER that I was turning them into the sheriff Kirk texted me in matter of minutes that the horse was not stolen. The more I investigate the more I see this is pretty normal behavior for them. DO NOT USE THEM AT ANY COST,,, YOU WILL BE SORRY
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Loss:
$350
Cons:
  • Unprofessional service
  • Lies
  • Kept stalling the pick up date
Reason of review:
Problem with delivery

Preferred solution: Full refund