Taite Zto
map-marker Fredericksburg, Virginia

Rosner Auto Group - Bad service gone worse

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Rosner Ford was hired to install a clutch in a ford, figure a dealer would have know how when it comes to this,,,wrong.. They forgot to hook up vacum lines, fill brake resivor with fluid in turn burning up slave cylinder and 6 months later, after I hired someone else to repair Rosners mess up, I find out as I had requested several times the slave was tore up by not adding proper fluids and thus fore cost me another 1207.85 to repair. Total I now have 2385.40 in clutch, half of which Rosner Ford messed up.. I have photos going to printer next week and will be doing 4 foot by 4 foot magnetic signs of bearing and logo beside saying this is Rosners idea of a good repair,, you decide along with leaflets to hand out in thier parking lots. What ever you do,, do not let them install a clutch as they have no clue how. And they dont want to make it right.
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Loss:
$2378
Cons:
  • Service or management
Reason of review:
Poor customer service

Preferred solution: Full refund