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Total Wireless - Horrible customer service

I pd for 90 day service in April and still not active I had to buy another card as per agent and they said my 90 days would kick in this month now its June and my set for is up. When I call the agent was rude and laughted at me and said she sees that I paid for the 90...
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1 comment
#1873810

Hi Peggy R. This is Alex from Total Wireless.

We sincerely apologize for the inconvenience this may have caused you. We understand where you are coming from and how frustrating this has been. Let us take a closer look on what's going on so we can work with it and get this resolved. To assist you with it, please chat with us at http://bit.ly/2lFFpmo.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

We are looking forward to work with you. Thank you.

ID
#1973250 Review #1973250 is a subjective opinion of poster.
Pros
  • Service coverages
Cons
  • Cuts
  • Customer service telling me it was my fault
  • Do not help you
Loss
$120
Preferred solution
Deliver product or service ordered