Lyah Yfj
map-marker Saint Joseph, Michigan

RC Planet - Poor customer service! Shady Practices!

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Had a fairly major ($300.00+) issue with R/C Planet this past week. My first order with the company consisted of an HPI Savage Flux HP, a DuraTrax 245 Dual Charger, and two Venom 3S LiPo batteries. Order totaled over $900.00. Order was shipped quickly and received with three or four days at most. Upon opening the box I noticed the box was a re-used box they had gotten an order in from RedCat Racing. This in itself is a sign of an unprofessional business, however things went from weird to really bad quickly. The only item in the box was the Savage Flux HP. There were no batteries or charger located in the box. The packing slip indicated they were supposed to be in the box, however I assumed the charger and batteries would arrive in a separate box as the original box didn’t have room for any other items (maybe the batteries, but definitely not the charger). I contacted their customer service department and spoke with Corey who said he would like me to send him pictures of the original packing and he would look into the matter. I immediately sent pictures to corey@***.com and got a quick reply stating they received the pictures and would investigate the matter further. Several hours later I contacted Corey and was told his manager was still investigating the matter and I would hear back shortly. After closing time, I received an e-mail from Todd W. who is apparently the “Returns Manager, Sales & Tech Support…”. This e-mail stated that they reviewed the scanned pick sheet and it stated that all items were indeed in the original box and they “reweighed the package” and compared it to what FedEx had on record and both matched. He also said he spoke with the Warehouse manager who said the items were located in the original package as well. He then said there was nothing they could do for me and they would no longer help me on this matter. There was definitely no charger or batteries in the original box. I contacted the BBB to file a complaint and put complaint in with PayPal who I used to pay for the order. I sent Todd W. a response e-mail explaining what I had done and asking for their measurements to compare with the measurements and weights I gathered from the packaging. I will also be contacting FedEx to get the weights they claimed the package weighed to match those against my own as well. In short, they lied to me and shorted me $300.00 worth of equipment and refuse to take responsibility giving me bogus explanations. DO NOT DEAL WITH THIS BUSINESS! For reference I uploaded my pictures to DropBox. The link is below. DropBox link: https://www.dropbox.com/sh/419lyf7mjuzxxng/AADfDf1cRWnjS9zHg1aXGFlBa?dl=0
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Loss:
$300
Pros:
  • Prices
  • Shipping was fast
Cons:
  • Lied
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

I too have had terrible experience with RC planet. They are just a middle man and have ZERO service and don't care about the customer. They put all the blame on the manufacturer and tell you to go to them for assistance.