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Verified Reviewer | Harris, SaskatchewanAshley Furniture - Appliances Review from Harris, Saskatchewan
Nov 30/14 I purchased washer/dryer, range, fridge, OTR microwave, dishwasher, Tempurpedic bed. Delivery was scheduled for Jan 17/15 in my new home and moving decisions were based on this delivery. I had been in touch with my salesman, Dwayne, who confirmed everything was a go. The delivery service states the customer will receive a call the day before to confirm a three hour window. I did not receive a call. On the day of delivery I waited until 9:30 AM and then I phoned Ashley furniture in Saskatoon where I bought the appliances. I was informed that I would not be receiving any delivery and that there was a problem at the warehouse. First I was told that the appliances were not in stock. Then I was told that my order indicated a pick up at the warehouse instead of a delivery to my home. I tried to contact customer service all day yesterday and I could not get through, instead I got recordings that said all our representatives are busy with other customers please try again later. I could not even get through to a person to talk about my issues. The other salesperson I dealt with, Shauna, actually felt bad and paid a relative to at least deliver the bed since I was sleeping on the floor. No one would have called me, I had to initiate all communication and no one put me through to Dwayne, I assumed he wasn't in but later I phoned to ask for him and he was there! I asked why he didn't bother to phone me when I was having all these problems and all he kept saying was "I apologize I know how you feel, Iapologize I know how you feel" ... I do not believe he was sorry and no he does not know how angry I feel! All he said was to call him on Monday to figure out a new delivery date! I paid $8000 for these appliances and I have no idea when I willget them and if I ask for my money back there will be a $800 restocking fee for items not in stock! Save your precious time and money and go anywhere else but not Ashley Furniture. I will never
Reason of review:
Order processing issue
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