Sherry D Owr

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Purchasing Power - Bad customer service

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Do NOT ever book travel with them!! I have a flight to Hawaii on Sunday...just 5 days away and I can't even speak to a travel rep! I have been trying since April! The travel phone number just puts you on hold( I've spent about 5 hrs) or you leave a message but no one calls back. Customer service just gives you the run around and notes your account and tells you someone will call me by Friday! That is completely unacceptable! The flight is Sunday! Bad enough they dropped my credit line even though I was still working and making payments. But this is just over the top. I don't think asking to speak to someone is too much to ask! I will NEVER purchase anything from them again!!!
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Pros:
  • Easy financing and payments
Cons:
  • No one shows any urgency to resolve
  • Taking to long to resolve issue

Preferred solution: Full refund

User's recommendation: Beware!! Don't expect any help from them.