Resolved
Jacen Hqp
map-marker Titusville, Florida

Resolved: Rosewe - 2 Items way too small...very poor communication

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WANT REFUND....NOW ...I have submitted ticket numbers and done all I can to get you people to respond to me.....All you say is that your sizes are for Asian people......why don't you say that when we order...My daughter ordered 5 blouses from you and they were way to small....she tried to contact you several times...and nothing...she gave the items away and stopped trying to get you to refund to her and let her return items...You should not be allowed to sell your tiny sizes without first telling people they are Asian sized...at least you should refund and/or return them.....I am VERY UNHAPPY and will continue to tell everyone I know how bad your company is....
View full review
Loss:
$46
Cons:
  • Customer service is very poor
  • Any part of it
  • I did not like
Reason of review:
Poor customer service

Preferred solution: Full refund

10 comments
Nzinga Jtg

I also paid through PayPal. Could you please tell me how you received your refund? Thank you

Elazar Wmm
reply icon Replying to comment of Nzinga Jtg

I paid through paypal as well smh

Nzinga Jtg
reply icon Replying to comment of Elazar Wmm

Open a complaint and get the process started

Guest
reply icon Replying to comment of Nzinga Jtg

They shouid give back if you go thru pay pal

You call psy pal

Complain

All these fffffn Asian China

They never talk to us

They treat us like ***

Nzinga Jtg

I have not even seen my items and I'm disappointed because I have paid for the items that was supposed to be shipped 3/8/16 and I have yet to receive an email stating that it's sent. By reading others post, I know that this is going to be a journey.

Thank you all for your comments. It allowed me to really understand how Rosewe handles their business.

Jacen Hqp

I eventually got a refund to my Paypal account......mostly because Rosewe only responded after I posted on this venue.......Many thanks to Pissed Consumer.....

Jacen Hqp

They keep telling me it is too expensive for me to return the items....so I am to sell them on the internet !!!!!! I buy on the net NOT sell....I want my M O N E Y back.......at least they now respond only after I got on this site!!!!!!!!!

Jacen Hqp
reply icon Replying to comment of Jacen Hqp

I STILL WANT MY MONEY OR CREDIT TO MY PAYPAL ACCOUNT.......

Canton Thy

Hello,

We are terribly sorry for what happened, but according to our return policy http://www.rosewe.com/return-policy-a90.html If customer want a refund they need return the items back first and customer should pay the postage themselves.

Hope you can understand that and any further communication you can contact with us with this link http://www.rosewe.com/support.php

Guest
reply icon Replying to comment of Canton Thy

Wow Rosewe, I can definitely tell you all have bad customer service judging by you response to your customer. For you to say "I hope you can understand that" to a dissatisfied customer means you do not care and have a terrible attitude. I will take my business elsewhere.

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Resolved
Jacen Hqp
map-marker Titusville, Florida

Resolved: They should call theirselves ROSEWE can't return anything......

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Updated by user Jan 21, 2015

Still no resolution to my satisfaction.......I want a refund.......

Original review Jan 15, 2015
I have been trying to return and get credit for 2 items...have been given many "ticket" #s but no address to send the stuff back... The Phone number is phony and I believe all the merchandise is made for midgets !!!! I am 5'5", weigh 130 and ordered size XXL.,You would have a hard time stuffing a 5 year old in these garments...Must say they would have been lovely had they been the right sizes. Can't even get PayPal to respond to me for credit because their (Rosewe) gives a false http address.I will NEVER buy from them again.....
View full review
Loss:
$46
Cons:
  • Cannot return or get refund
Reason of review:
Poor customer service

Preferred solution: Full refund

9 comments
Guest

I order 6 dresses and not one fitted me not worth the money. No adress to send them back. Lost 100 pound

Guest

Yes there is something fishy about this company. I have sent several emails trying to exchange two items and I keep getting a response back that someone will contact me.

All I wanted was a return address to exchange my items.

Nothing yet. This company should not be allowed to sell clothing to the US.

Guest

I truly believe rosewe is a SCAM, no number no address I'm going to let all my face book friends and the TV news know what's going on and my terrible Experience

Canton Thy

Dear Customer,

I am customer service representative from rosewe.com and i really hope that i can help you with this matter.

The fact is that our size is based on Asian Size which is smaller than that of western country so we generally suggest customer chose a larger size .

We have a ticket system and we respond all the tickets in 1 working day.

Can you please tell me your order number so that i can check if we have replied your tickets?

Waiting reply!

Guest
reply icon Replying to comment of Canton Thy

I have several numbers !!!! Here they are......T128560****---T170568****-----T826945****---T128560****---T563709****--- T531964**** and R141212****518885....I have tried to get an address to return these 2 Items....Also, I want a refund or credit to my PayPal account.....I hope you can help me too....

Guest
reply icon Replying to comment of Guest-932070

I am still waiting for instructions on how to return and a credit to my PAYPAL or a refund...........I AM VERY UNHAPPY........VERY VERY UNHAPPY.

Canton Thy
reply icon Replying to comment of Guest-932070

Hello,

I have checked the tickets for you just now and we have replied all your tickets.

You can login your store account and reply it so that we can communicate with more convenience, is that ok?

Waiting for your reply!

Jacen Hqp
reply icon Replying to comment of Canton Thy

I have several numbers !!!! Here they are......T128560****---T170568****-----T826945****---T128560****---T563709****--- T531964**** and R141212****518885....I have tried to get an address to return these 2 Items....Also, I want a refund or credit to my PayPal account.....I hope you can help me too....

These are the ticket numbers I have already submitted several times......I will keep bothering you until I get a refund !!!!! This is a ridiculous way to run a company........You should be ashamed of yourselves !!!!!

0 0 Reply

Guest
reply icon Replying to comment of Jacen Hqp

I too am waiting to get a reply back from rosewe. I need to send back an item and they refuse to give their address. do you have their address by chance.

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