Jacen Hqp
Profile Info
New Reviewer
Resolved
Jacen Hqp
Titusville, Florida
Resolved: Rosewe - 2 Items way too small...very poor communication
WANT REFUND....NOW ...I have submitted ticket numbers and done all I can to get you people to respond to me.....All you say is that your sizes are for Asian people......why don't you say that when we order...My daughter ordered 5 blouses from you and they were way to small....she tried to contact you several times...and nothing...she gave the items away and stopped trying to get you to refund to her and let her return items...You should not be allowed to sell your tiny sizes without first telling people they are Asian sized...at least you should refund and/or return them.....I am VERY UNHAPPY and will continue to tell everyone I know how bad your company is....
Loss:
$46
Cons:
- Customer service is very poor
- Any part of it
- I did not like
Reason of review:
Poor customer service
Preferred solution: Full refund
10 comments
Resolved
Jacen Hqp
Titusville, Florida
Resolved: They should call theirselves ROSEWE can't return anything......
Updated by user Jan 21, 2015
Still no resolution to my satisfaction.......I want a refund.......
Original review Jan 15, 2015
I have been trying to return and get credit for 2 items...have been given many "ticket" #s but no address to send the stuff back... The Phone number is phony and I believe all the merchandise is made for midgets !!!! I am 5'5", weigh 130 and ordered size XXL.,You would have a hard time stuffing a 5 year old in these garments...Must say they would have been lovely had they been the right sizes. Can't even get PayPal to respond to me for credit because their (Rosewe) gives a false http address.I will NEVER buy from them again.....
Loss:
$46
Cons:
- Cannot return or get refund
Reason of review:
Poor customer service
Preferred solution: Full refund
9 comments
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I also paid through PayPal. Could you please tell me how you received your refund? Thank you
I paid through paypal as well smh
Open a complaint and get the process started
They shouid give back if you go thru pay pal
You call psy pal
Complain
All these fffffn Asian China
They never talk to us
They treat us like ***
I have not even seen my items and I'm disappointed because I have paid for the items that was supposed to be shipped 3/8/16 and I have yet to receive an email stating that it's sent. By reading others post, I know that this is going to be a journey.
Thank you all for your comments. It allowed me to really understand how Rosewe handles their business.
I eventually got a refund to my Paypal account......mostly because Rosewe only responded after I posted on this venue.......Many thanks to Pissed Consumer.....
They keep telling me it is too expensive for me to return the items....so I am to sell them on the internet !!!!!! I buy on the net NOT sell....I want my M O N E Y back.......at least they now respond only after I got on this site!!!!!!!!!
I STILL WANT MY MONEY OR CREDIT TO MY PAYPAL ACCOUNT.......
Hello,
We are terribly sorry for what happened, but according to our return policy http://www.rosewe.com/return-policy-a90.html If customer want a refund they need return the items back first and customer should pay the postage themselves.
Hope you can understand that and any further communication you can contact with us with this link http://www.rosewe.com/support.php
Wow Rosewe, I can definitely tell you all have bad customer service judging by you response to your customer. For you to say "I hope you can understand that" to a dissatisfied customer means you do not care and have a terrible attitude. I will take my business elsewhere.