New Reviewer

Groupon - Lack of accountability ... do not stand behind items they sell if more than 14 days

In October, I purchased 2 tablets through Groupon for my granddaughters for Christmas. It turns out that the tablets quit working shortly after they were opened. I contacted Groupon who would not do anything because it had been more than 14 days. They said that I'd have to contact the manufacturer. The Manufacturer has not responded to my email even though it's been 2 weeks. Lesson learned ... DO NOT PURCHASE goods from Groupon and especially don't purchase anything early for Christmas because they won't take responsibility if the item doesn't work. I don't know about most of you, but if the item is a gift, I don't open the packaging to check it.
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ID
#580655 Review #580655 is a subjective opinion of poster.
Location
Ottawa, Ontario
Pros
  • Price of tablets
  • Discounts
Cons
  • Customer service
  • Lack of response to scam deals
  • Cheap and nasty items
Reason of review
Poor customer service AND defective products
Loss
$200
Preferred solution
Full refund
New Reviewer

MMAX Group - Tablets are garbage and no one returning my emails

In October, I purchased 2 tablets through Groupon as Christmas gifts for 2 of my granddaughters. It turned out that they were both defective and not usable. I then contacted Groupon who said that because it had been more than 14 days that they couldn't do anything and that I needed to contact the manufacturer/original company because the tablets did have a 1 year manufacturer warranty. I sent an email to them (mmax) 2 weeks ago and have yet to hear back from them. As it was, it was hard to find out who to contact since there was no branding on the tablets. Lesson learned ... don't buy goods from Groupon especially if they are Christmas presents. I normally wouldn't even bother to write this type of review, but I'm seriously pissed and I'm tired of shoddy or even non-existent customer service. I paid good money for those tablets and don't like it when companies take advantage of people like that.
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3 comments
#1352424

I see that this is fairly old but I'm having a hard time finding who to contact. Mmax...

is that Mmax group?

Did you ever get your issue resolved?

Wish I had looked up reviews before buying this

#1378121
@Alicia

Never got a refund or resolution to this problem. They didn't return emails at all

#981220

Same thing here, the device wouldn't even turn on. We bought it as a gift but the 14 day warranty wouldn't apply by the time we actually got around to try to charge it. Never again buying goods through groupon.

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ID
#580652 Review #580652 is a subjective opinion of poster.
Location
Ottawa, Ontario
Cons
  • Still no response to my email
Reason of review
defective product and NO customer service
Loss
$200
Preferred solution
Full refund