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Rozenthal Chevrolet of Alexandria - I've been tricked

Crooky Booky Rozenthal Chevrolet Dealer. Long and pretty much sad story, actually concise in a way, yet elaborating. Once, upon a time, on June the 30th 2018 I and my wife have bought a brand new 2018 Chevrolet Equinox at the Bomnin Chevrolet Dealer in Manassas , VA. Everything was fine. On June the 7th 2019 I made an appointment and drove the Equinox to the Rozenthal Chevrolet Dealer Of Alexandria, 6500 Little River Turnpike, VA (it is closer to my home) for oil change, other stuff under warranty and Va State Inspection. Please pay attention: I paid only $16 for State Inspection and that was it, no more charges. Everything was fine. The guy behind counter at reception was Tony how hes introduced himself, Antonio Guzman in real life, cool and very friendly gentleman, speaking fluently at least two languages. Lord, am I jealous! (I aint speak fluently no languages). When everything was finished, Tony gave me one separate sheet of paper with a receipt for $16 bucks attached to it for the VA State Inspection and a four pages statement describing the work has been done, e.g. oil change, tires rotation etc. Attention: only $16 bucks total all together. Tony friendly smiled, I smiled friendly too, the only thing that overcast my happiness was that I couldnt drive home, because technician, on the receipt his name was Cedric K. Miller got home for lunch and took my fob with him. Well, it didnt take much time to get my fob back, just less than one hour. Of course, I understand, it is much more important to feed his technical face, than to take care of a boring client. When finally I I got home I found that the oil life in my car wasnt reset. Of course, it is much more important to talk funny jokes with friends, than think about annoying clients. That was somewhat first round. So far, so yeah well, good. The next round: On May the 27th 2020 I made an appointment and once again drove to the Rozenthal Chevrolet Dealership one more time for oil change, etc., etc., stuff under warranty and this time, silly me, I ordered air filter change. If honest people knew all the ways how crooks make money, they wouldnt fall for it. Actually I didnt know air filter isnt covered by warranty. No problem, around $10 bucks wouldnt hurt anyway. Well, it is around $10 bucks for honest people and Ive been dealing with crooks. This time the guy behind counter wasnt Tony, but Tony was there, I saw him. By the way, not everybody from the staff had face masks on them, and those who had with some reason didnt wear masks over their faces, but around their necks, like some sort of necklace. The guy behind the counter was wearing his face mask around his fearless neck also. I guess he thought he could fool me without mask much faster. Lets call him Grabman. Grabman confirmed they are going to put a new air filter, BUT DIDNT TELL ANYTHING ABOUT THE PRICE! HE MUST FIND OUT THE PRICE AND INFORM CLIENT ABOUT IT IN ADVANCE! OTHERWISE HE IS A F. CROOK! When my car showed up in the bay, Grabman approached me and handled me two (Attention 2 not 4) pieces of paper with a strange amount of $93.84 on it. One year ago Tony (the same Tony, speaking fluently at least two languages) gave me four (4) pages statement very detailed with a schematic picture of car, tires and battery on it. This time those pieces of hmm paper reminded me a pieces of toilet paper (not used straight though) with no real details, no explanations, just incoherent words and numbers. Ive got glasses from my pocket and asked Grabman why the service is so expensive. Grabman noticeably brightened up when saw my glasses and pointed his crooked finger somewhere and said, The air filter is very expensive. You ordered a new air filter. It costs fifty three (53) dollars. Twenty dollars for the State Inspection and other stuff is miscellaneous. The next morning I called and Tony told me, The air filter is very expensive. It costs seventy two (72) dollars and twenty dollars for the State Inspection. You see? Two crooks didnt bother to agree on how much they are going to steal from the client this time. Now lets call Tony Sticky fingers. He deserves it. I am just curious, does Big Rozenthal Cat know about those crooks? I dont have any proof, but I bet inside their gang they call him Brains. P.S. So, Tony, fifty three ($53) or seventy two ($72) ??? Next time first come to agreement with your accomplice Grabman how much you are going to steal this time. And say Hi to Big Rozenthal Cat aka Brains.
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ID
#1961574 Review #1961574 is a subjective opinion of poster.
Service
Rozenthal Chevrolet Of Alexandria Oil Change
Loss
$73
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Rozenthal Chevrolet of Alexandria - I've been tricked

My car is under warranty, but Service Department Representative didn't tell me anything that air filter I ordered not covered by warranty and didn't tell me anything about the price of that air filter. But there is more. After I've paid hefty money and asked how much air filter costs Representative said, "Fifty three dollars." (For $10-$12 dollar thing). Getting more funny. Next morning I called there and talked to Supervisor of that Department Tony (Tony was there when Representative lied to me) but they, Tony and Representative didn't bother to concoct a plan in details, So when I called next morning Tony told me that air filter costs seventy two dollars. Two crooks are too lazy to talk theft over.

User's recommendation: Beware of Rozenthal Chevrolet of Alexandria crooks.

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ID
#1961551 Review #1961551 is a subjective opinion of poster.
Service
Rozenthal Chevrolet Of Alexandria Customer Care
Loss
$73
Preferred solution
Price reduction