Berenice Lmc
map-marker West Palm Beach, Florida

HORRIBLE FRAUDULENT COMPANY - BigCommerce.com

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WOW - BigCommerce.com is an incredibly horrible company to deal with. I was never even an actual customer and they managed to steal $325 from me. They promised that my website would be compatible with their platform and charged me $325 for a migration which never happened because it turned out that my website was not compatible with their platform - The lied. Trying to get my money back has been a nightmare. First they lied when I called them when they said no problem we will issue you a FULL CREDIT. Months later, I check and no credit was given. Then I can't even get someone on the phone to help me. I emailed MANY time with no response. Finally they respond just saying ( Your case has been closed ) After tons of emailed and calls, they have the audacity and nerve to issue me a PARTIAL credit. Again WOW - These guys are incredibly unprofessional and simply dishonest thieves. AVOID BigCommerce.com at ALL COST!!!!!
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Loss:
$10000
Cons:
  • How are stealing from me
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Well actually they can not do that, because to justify charging you for the transfer service they have to actually provide it. If the service is not provided *exactly* as described, it is a misrepresentation under the Description of Goods & Services Act (whatever it happens to be in your country, and all countries have something similar).

You can't sell a shovel on eBay and deliver a pitch fork, it has to be the thing you described. Like so also with services. You have to provide the service you promised or at least make the effort to provide it to a reasonable level of service, and otherwise you could be liable for fines and other troubles.

They can not do this. You should have fought hard to get that refund, using legal terminology and name-dropping consumer protection agencies and so on.