New Reviewer

Cumming Aquatic Center - Freezing heated pool

I really struggled with how to put in words how I feel about the treatment of senior citizens and the handicapped from this center. In my blunt and honest opinion I believe that the aquatic center and the county have purposefully set out to rid the center of all senior citizens and handicapped with the exception of those who are enrolled in paid exercise programs. I feel the director of the center(which appears to be a ghost due not ever being available in person or on the phone) has given strict orders to turn the instructional pool into a cube of ice. This pool is suppose to be heated between 83 to 86 degrees, however the temperature is lowering on each visit. I'm guessing on my visit last week it was 68 to 72 degrees. For senior citizens and the handicapped this is extremely dangerous and very uncomfortable. Water at that temperature causes severe muscle spasms and negates the purpose of trying to relieve our aches and pains. I and many others have voiced our concerns over this issue, however it falls on deaf ears. It is time for the director to either resign or take care of the concerns of the centers customers. This aquatic center is large enough to accommodate people of all ages. However it appears they are mainly focused on getting as much money as possible from the families with children. I once voiced my concern and was told to take it to the mayor! That's shows you just how much the staff really thinks of the senior population. It's a shame that a rural county like Habersham can accommodate the needs of all its citizens fairly but Forsyth County is only set out to satisfy the greater needs of those who provide the most revenue. Also I would like to thank the center for its generosity in allowing the seniors and handicapped one full hour on Sunday to soak our aching bodies in a block of ice before opening the floodgates and allowing what feels like hundreds of small children into the pool with us. It's extremely difficult to run for cover without being bumped, splashed and even knocked over before navigating our way through the maze. Shame on you for not caring enough about the handicap and senior citizens to just turn the temperature of the water up.
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ID
#1082406 Review #1082406 is a subjective opinion of poster.
Location
Cumming, Georgia
Product
Cumming Aquatic Center Pool Facility
Cons
  • Non caring and dishonest
Reason of review
Not as described/ advertised
New Reviewer

Deceased Pet Care - Grieving pet owners beware

Deceased Pet Care promises "same day" and "24 hour" service on their website in addition to "full-time funeral directors". There is no mention of 'regular business hours' on their website. My Chihuahua, Tinkerbell, passed away on Friday (1/2/2015) at the UGA emergency vet. I agreed to have Deceased Pet Care take care of the cremation process based on the high recommendation from the veterinarian. The doctor said I would receive a phone call from the company "soon". I waited all day Saturday and Sunday on that phone call. When 9:00 pm Sunday arrived, I was distraught and disgusted by the company's apparent lack of respect for my loss. I called the number provided on the website and was received by an answering service. This was the same answering service that a message was left with on Friday night. The answering service was unable to provide specific information concerning Tinkerbell. I requested the advertised "full-time funeral director" call me back so I could figure out where my pet was. I received a call back from Jullian. Jullian first told me she didn't know where Tinkerbell was, in addition to not having any record of her existence. Later in the conversation, Jullian said Tinkerbell was "probably at UGA still". At the end of our conversation, Jullian admitted Tinkerbell was at UGA. When asked how she suddenly acquired this new knowledge, Jullian said they didn't pick up pets on the weekends. I mentioned the website and the statements about 24-hour service. Jullian became very rude, argumentative, and arrogant. She said their company has "regular business hours". She told me that I was being outrageous for asking for anything more from the company. I told her I only wanted a phone call. She said I would receive one next week. She also claimed that I "inconveniencing" her when I made her pull her car over to the roadside to speak to me. We ended the conversation with me requesting a phone call from Jullian's boss. I waited on the second phone call for about an hour. In the interim, I contacted UGA and requested a different company pick Tinkerbell up. I never received a call from Deceased Pet Care, so I called Jullian back. She was again argumentative and cold. I cancelled her services. The level of service I received from Deceased Pet Care was deplorable. I expected a phone call at least by Saturday and never heard anything. I expected a kind, respectful, caring funeral director, but spoke to Jullian instead. I can't believe this company is recommended by Dale Cardwell. Apparently Dale Cardwell hasn't gone through the heart wrenching experience I went through after losing my loved one. I truly believe this company is misleading its customers with false advertising and terrible service.
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#1050805

Did you report your issues with the Better Business Bureau?

ID
#578540 Review #578540 is a subjective opinion of poster.
Location
Athens, Georgia
Reason of review
Poor customer service