New Reviewer

Brightroam - Charged for data plan that was not ordered

Ordered a data plan for one month but was charged for three months. Was never told I would be charged for three months. User support is hard to contact (on hold forever) unhelpful when reached and make promises to check issue and get back to me but never do. Overcharge was for almost $200.00. They don't give out all the details over the phone on initial ordering and are now saying I was sent documentation telling me that the plan was for 90 days. I never received any such documentation and was not given this information on initial order. Make sure you check plan and make sure you understand all the charges first before you give them a credit card number. Best plan is to go to another provider.
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ID
#577496 Review #577496 is a subjective opinion of poster.
Cons
  • Billing practices
  • Customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund