New Reviewer

Chiefland Chrysler Dodge - Bad heartbreaking experience

We signed a contract on a new 2014 dodge ram quad cab (Model Code: DS1L41 Stock #: 14T504 VIN: 1C6RR6FT2ES455324) on Monday Dec 22, 2014. We drove it off the lot with 35 miles on it. We self-installed side steps and window vents on it. We received a call Sunday afternoon Dec 28, 2014 that they wanted the truck back because financing could not be obtained (even though we had obtained financing on 3 prior vehicles with them and are currant and never had been past due).....we had put over 500 miles on this new truck and installed items on this vehicle, smoked inside it and various other things and they wanted it back....it is still listed as a new vehicle at the full price on their web page, do not be fooled. Do not trust anyone at this place, even the management would not come out and speak to us after being asked to, they even removed the side steps and returned them to us instead of paying us for them!!! why would they tell us on Monday we was approved after 2 hr. of paperwork,,,,wait 6 days and have a salesman call on a Sunday afternoon telling us no it was not approved and please return it?? bad bad business, deceitful practices, poor customer relations--not the way to treat a disabled vet-no i would not recommend to anyone, and I do not understand how they can let someone drive off the lot if it is not a done deal
View full review
1 comment
#923567

I wish dealers would not do business like this. They should be sure they have financing first before they let anyone take a car off the lot. Not doing so creates situations like this.

ID
#576719 Review #576719 is a subjective opinion of poster.
Location
Chiefland, Florida
Pros
  • Sales were friendly before sale
Cons
  • Sales were nasty upon return
Reason of review
Poor customer service