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Verified ReviewerVUDU - Customer Service ignores tickets for weeks or even months
Preferred solution: I fixed it myself through Fox so I would like a credit on VUDU
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spokane, WashingtonDisney Movie Club - Cancelled my Account
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Spokane, WashingtonAmazon said one thing and then said oh well the other person shouldn't have told you that
- Do not honor what they said
Preferred solution: Price reduction
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As for someone who works for the company, I can assure you, thatโs not our goal. For example.
When the new pet Sematary movie came out, we found out that there was redemption issues with that movie. Since ALL digital copy codes are made by the studio, we have to reach out to them to get you a new one. Which requires us to confirm proof of purchase. This is why we ask for photos and receipts & what not.
When issues like that happen, there are thousands of cases that we have to resolve. It takes time. Since all the content we offer on our site is technically owned by the studio, we have to get permission to sell/ rent that stuff out. We have to follow a set of rules & guidelines from the studios too.
If we donโt, that studio can stop selling their content with us. We understand your frustration, we really do, but we have rules to follow just like every other company. Iโm sorry your case didnโt get resolved in a timely matter. I donโt know youโre full case story or who you spoke with, but I can assure you that the bad agents donโt last very long.
All our calls & emails are reviewed/ recorded & Disciplinary actions are taken for those who donโt meet our standards. Again, Iโm sorry you had a poor experience. You might of caught us at a busy time of the year, such as the holidays.
(Oct 31 to mid January we do get swamped with tons of calls/ emails) You might of caught us in the middle of movie/ networking issue. I donโt know, but I really hope you donโt lose faith in us entirely.
I have a ticket for technical help that is coming up on a year old. I have asked for an update 3 times and not one response.
If it wasn't for the fact that I have almost 900 movies on there I would have moved somewhere else. If I known that all these movie services were going to share libraries I would have not put everything under VUDU. A while back I purchased digital copies of movies I had under itunes so that I could have them all in same place.
And now I find that those have been made so they could be shared from itunes and all the others. Oh well.