Resolved: Appliances Unlimited - Very unprofessional and no concern for customer satisfaction!
I had a horrible experience with one of Appliance Unlimited's technicians. However, an executive and a very professional technician teamed up and corrected the problem to my complete satisfaction.
Assured Warranty Service contracted Appliance Unlimited to repair my Electrolux dryer. The dryer periodically tripped the GFCI outlet and/or circuit breaker. Furthermore, the display periodically malfunctioned by getting dimmer and displaying dark lines. Finally, the clean filter indicator frequently displayed Clean filter after the filter was just cleaned.A technician, Nick, came to my residence on June 13, 2017.
Nick disassembled the dryer and immediately noticed the ground wire leading to the motor was laying across the winding of the motor. Nick stated that he was going to complete the repair of my dryer by relocating and properly securing the motor's ground wire. Immediately after his explanation, I pointed out several wires stripped exposing their conductors in a wiring harness leading to the motor, (see pic). As a result of my findings, Nick inspected the dryer further and found the mounting bracket to the dryer's motor was loose.
After commenting again about the manufacturer's poor assembly job, Nick bent the clamp with a pair of pliers and then reinstalled the clamp. Nick cut and reconnected several wires using butt splice connectors and heat shrink tubing. I asked Nick if he could order a new wiring harness for safety reasons; to ensure that there were no more stripped wires exposing their conductors. Nick refused to do so and arrogantly stated that his splices meet UL standards.
Nick reassembled my dryer and then initiated a test cycle. After approximately 5 minutes, the technician, Nick, left with the dryer still running. Immediately afterwards, I noticed that the damp alert was activated while running empty. I immediately called Appliance Unlimited to report this malfunction.
While on the phone with Appliance Unlimited, the dryer tripped the GFCI outlet. A new service date has been scheduled with a different technician.UPDATE: On June 14, 2017, I received a phone call from the Vice President, Tony Primm. Mr. Primm apologized and expressed what appeared to be genuine concern about my experience.
Mr. Primm stated that he will monitor my situation to ensure that my dryer is repaired properly and to my satisfaction. UPDATE: On June 19, 2017, a second technician, Rich, came to my residence to evaluate the situation. Rich's level of professionalism has increased my confidence level in Appliance Unlimited.
Rich stated that he would return once the required parts are obtained to fix my dryer. UPDATE: On August 11, 2017, Rich returned and fixed my dryer to my complete satisfaction.
I increased my rating as a result of management taking the appropriate steps to minimize inconvenience and monitor the situation, once a problem was identified. Furthermore, I plan to use their services for future repairs and highly recommend them.
UPDATE: On June 19, 2017, a second technician, Rich, came to my residence to evaluate the situation. Rich's level of professionalism has increased my confidence level in Appliance Unlimited. Rich stated that he would return once the required parts are obtained to fix my dryer.
UPDATE: On June 14, 2017, I received a phone call from the Vice President, Tony Primm. Mr.
Primm apologized and expressed what appeared to be genuine concern about my experience. Mr. Primm stated that he will monitor my situation to ensure that my dryer is repaired properly and to my satisfaction. My confidence level in Appliances Unlimited has increased as a result of Mr.
Primm's phone call. I will update this post after the next service call.
NEVER give Bitdefender their affiliate your credit card info!
- Internet security software
- Poor customer service
- No rush to give refunds
- Unauthorized charge to credit card
Design 2 Recline - Furniture was delivered defective and/or damaged. Retailer is refusing to deliver new furniture in good condition, as ordered and paid for.
The attached pics are of the love seat that was delivered December 8, 2014.
- Delivery was on time
- Great job assembling furniture
- Defective or damaged furniture
- No concern 4 inconveniences caused
- Complaining about costs to resolve
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