Junior Reviewer

Resolved: Appliances Unlimited - Very unprofessional and no concern for customer satisfaction!

Appliances Unlimited - Very unprofessional and no concern for customer satisfaction!
Update by user Aug 15, 2017

I had a horrible experience with one of Appliance Unlimited's technicians. However, an executive and a very professional technician teamed up and corrected the problem to my complete satisfaction.

Assured Warranty Service contracted Appliance Unlimited to repair my Electrolux dryer. The dryer periodically tripped the GFCI outlet and/or circuit breaker. Furthermore, the display periodically malfunctioned by getting dimmer and displaying dark lines. Finally, the clean filter indicator frequently displayed Clean filter after the filter was just cleaned.A technician, Nick, came to my residence on June 13, 2017.

Nick disassembled the dryer and immediately noticed the ground wire leading to the motor was laying across the winding of the motor. Nick stated that he was going to complete the repair of my dryer by relocating and properly securing the motor's ground wire. Immediately after his explanation, I pointed out several wires stripped exposing their conductors in a wiring harness leading to the motor, (see pic). As a result of my findings, Nick inspected the dryer further and found the mounting bracket to the dryer's motor was loose.

After commenting again about the manufacturer's poor assembly job, Nick bent the clamp with a pair of pliers and then reinstalled the clamp. Nick cut and reconnected several wires using butt splice connectors and heat shrink tubing. I asked Nick if he could order a new wiring harness for safety reasons; to ensure that there were no more stripped wires exposing their conductors. Nick refused to do so and arrogantly stated that his splices meet UL standards.

Nick reassembled my dryer and then initiated a test cycle. After approximately 5 minutes, the technician, Nick, left with the dryer still running. Immediately afterwards, I noticed that the damp alert was activated while running empty. I immediately called Appliance Unlimited to report this malfunction.

While on the phone with Appliance Unlimited, the dryer tripped the GFCI outlet. A new service date has been scheduled with a different technician.UPDATE: On June 14, 2017, I received a phone call from the Vice President, Tony Primm. Mr. Primm apologized and expressed what appeared to be genuine concern about my experience.

Mr. Primm stated that he will monitor my situation to ensure that my dryer is repaired properly and to my satisfaction. UPDATE: On June 19, 2017, a second technician, Rich, came to my residence to evaluate the situation. Rich's level of professionalism has increased my confidence level in Appliance Unlimited.

Rich stated that he would return once the required parts are obtained to fix my dryer. UPDATE: On August 11, 2017, Rich returned and fixed my dryer to my complete satisfaction.

I increased my rating as a result of management taking the appropriate steps to minimize inconvenience and monitor the situation, once a problem was identified. Furthermore, I plan to use their services for future repairs and highly recommend them.

Update by user Jun 19, 2017

UPDATE: On June 19, 2017, a second technician, Rich, came to my residence to evaluate the situation. Rich's level of professionalism has increased my confidence level in Appliance Unlimited. Rich stated that he would return once the required parts are obtained to fix my dryer.

Update by user Jun 15, 2017

UPDATE: On June 14, 2017, I received a phone call from the Vice President, Tony Primm. Mr.

Primm apologized and expressed what appeared to be genuine concern about my experience. Mr. Primm stated that he will monitor my situation to ensure that my dryer is repaired properly and to my satisfaction. My confidence level in Appliances Unlimited has increased as a result of Mr.

Primm's phone call. I will update this post after the next service call.

Original review posted by user Jun 14, 2017
I just had a horrible experience with Appliance Unlimited. The technician's attitude was unprofessional and appeared to have no concern for customer satisfaction. Assured Warranty Service contracted Appliance Unlimited to repair my Electrolux dryer. The dryer periodically tripped the GFCI outlet and/or circuit breaker. Furthermore, the display periodically malfunctioned by getting dimmer and displaying dark lines. Finally, the clean filter indicator frequently displayed “Clean filter” after the filter was just cleaned. A technician, Nick, came to my residence on June 13, 2017, to make said repairs. The technician found the hot lead of the dryer's power cord was shorting to ground. As a result, the technician disassembled the dryer and immediately noticed the ground wire leading to the motor was laying across the winding of the motor. Discoloration of the windings was noticed at the point of contact, possibly caused by the ground wire's insulation being stripped, exposing its conductor. The technician explained that ground wires are not required to be insulated. However, the problem appeared to have been caused by the manufacturer doing a poor job securing the various wiring harnesses. The technician stated that he was going to complete the repair of my dryer by relocating and properly securing the motor's ground wire. Immediately after his explanation, I pointed out several wires stripped exposing their conductors in a wiring harness leading to the motor, (see pic). As a result of my findings, the technician inspected the dryer further and found the mounting bracket to the dryer's motor was loose. After commenting again about the manufacturer's poor assembly job, the technician bent the clamp with a pair of pliers and then reinstalled the clamp. The technician cut and reconnected several wires using butt splice connectors and heat shrink tubing. I asked the technician if he could order a new wiring harness for safety reasons; to ensure that there were no more stripped wires exposing their conductors. The technician refused to do so and arrogantly stated that his splices meet UL standards. I tried to clarify that I was not challenging the quality of the technician's splices, that I was just concerned that some damage to the wiring harness may not be visible at this time. The technician defensively stated that no warranty company will pay to replace a wiring harness. I called Assured Warranty Service and they confirmed that a new wiring harness would be covered in my situation. I advised the technician of Assured's response. However, the technician reiterated that his splices meet UL standards and that he refused to order a new harness. I asked if diagnostic tests were going to be performed prior to his departure to ensure that no components were damaged by possible improper voltages, current and/or reversed polarities. The technician replied that it was not necessary. However, he stated that he did test the motor's windings and found them not to be shorted. I contacted management from Appliance Unlimited while the technician hastily began to reassemble my dryer. I explained my safety concerns about possible undetected exposed wire conductor's, since the technician missed the several wires that I pointed out. I further explained that Assured Warranty Service agreed that the wiring harness should be replaced. Finally, I explained that I was concerned that other components may have been damaged by improper voltages, current and/or reversed polarities caused by the exposed conductors. The display has been malfunctioning periodically. However, the technician refused to perform any diagnostic tests. The manager told me that he was going to immediately call the technician. Shortly afterwards, the technician's phone rang. The technician looked at the caller ID, and then placed the unanswered phone down. The manager immediately called my cell phone and asked me to request the technician to call management immediately. The technician refused and continued to hastily work on my dryer. The technician reassembled my dryer and then initiated a test cycle. After approximately 5 minutes, the technician left with the dryer still running. Immediately afterwards, I noticed that the damp alert was activated while running empty. I immediately called Appliance Unlimited to report this malfunction. While on the phone with Appliance Unlimited, the dryer tripped the GFCI outlet. A new service date has been scheduled with a different technician. Hopefully, the next technician will be much more professional and actually try to repair my dryer. I will update this post after the next service call.
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1 comment
#1816920

Please note, there are several Appliances Unlimited and they are in no way connected. This site, fails to differentiate and unfortunately, all Appliances Unlimited get lumped together which is unfortunate for the small business owners.

Resolved
ID
#1060948 Review #1060948 is a subjective opinion of poster.
Service
Appliances Unlimited Dryer Repair
Reason of review
Poor repair service
Preferred solution
Replace ALL damaged parts
Junior Reviewer
I had a very unsatisfactory experience with Optics Planet shipping and customer service department. SHIPPING: I placed an order with Optics Planet for a new GG&G mount for a PVS-14, using Amazon's site (sold and fulfilled by Optics Planet). I received what appeared to...
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5 comments
#1391437

yes i believe your complaint. i am filing a claim to the better business bureau and pursuing a class action lawsuit against opticsplanet regarding their untruthful and shady practices!

i have received fake merch from them and now they refuse to issue refund claiming i 3D printed the items! I DO NOT EVEN OWN A 3D PRINTER NOR DO I KNOW HOW TO USE ONE!

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ID
#1012543 Review #1012543 is a subjective opinion of poster.
Location
Northbrook, Illinois
Service
Opticsplanet Shipping Service
Reason of review
Poor customer service
Loss
$49
Preferred solution
Deliver product or service ordered
Junior Reviewer

NEVER give Bitdefender their affiliate your credit card info!

Avangate, the online billing company for Bitdefender, submitted an unauthorized charge to my credit card. Bitdefender is in no rush to give a refund. On 01/13/2017, Avangate charged my credit card without authorization for the renewal of Bitdefender Internet Security. My Bitdefender account indicated that there were 194 days left on the account and that the auto renewal was turned off at the time of the renewal purchase. Furthermore, several emails were sent prior to this transaction to support@***.com 1.) inquiring about the early renewal requirement, 2.) requesting assistance to ensure that the auto renewal was turned off, 3.) advising that I did not intend to renew and 4.) stating that I did not authorize any future charges to be placed on my credit card. The last email dated 01/11/2017 had the Subject titled, "Will someone from Avangate please reply"! I received no reply and my credit card was charged $79.95. I filed a Better Business Complaint against Avangate. However, they are just the billing company and can only submit a refund request to Bitdefender. Avangate did recognize their mistake and sent Bitdefender a refund request on 01/13/2017, with a carbon copy email to me. On 01/16/2017, I contacted Bitdefender to check on the status of my refund. Unfortunately, Customer Service (CS) at Bitdefender were not as helpful as CS at Avangate. I was told that the appropriate department was handling the refund request and that I may see my refund in 5 to 7 business days. Most people utilize internet security software to protect themselves against unauthorized access and use of their financial accounts. Unfortunately, Bitdefender does not properly notify you that they do not protect you against unauthorized access from their affiliates
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ID
#992275 Review #992275 is a subjective opinion of poster.
Product
Bitdefender Subscription
Pros
  • Internet security software
Cons
  • Poor customer service
  • No rush to give refunds
  • Unauthorized charge to credit card
Reason of review
Unauthorized credit card charge
Loss
$80
Preferred solution
Full refund
Junior Reviewer

Design 2 Recline - Furniture was delivered defective and/or damaged. Retailer is refusing to deliver new furniture in good condition, as ordered and paid for.

Design 2 Recline - Furniture was delivered defective and/or damaged.  Retailer is refusing to deliver new furniture in good condition, as ordered and paid for.
Design 2 Recline - Furniture was delivered defective and/or damaged.  Retailer is refusing to deliver new furniture in good condition, as ordered and paid for.
Design 2 Recline - Furniture was delivered defective and/or damaged.  Retailer is refusing to deliver new furniture in good condition, as ordered and paid for.
Design 2 Recline - Furniture was delivered defective and/or damaged.  Retailer is refusing to deliver new furniture in good condition, as ordered and paid for.
Update by user Dec 15, 2014

The attached pics are of the love seat that was delivered December 8, 2014.

Original review posted by user Dec 15, 2014
We ordered a new living room set manufactured by Design 2 Recline (AKA) Southern Motion on January 20, 2014. Defective and/or damaged furniture was delivered on April 7, 2014. The seams were pulling apart, exposing the white inner material. Doughty's Furniture requested that we temporarily accept the furniture for inspection and guaranteed a brand new replacement set. Doughty's wanted to examine the furniture to determine if it was defective or damaged during shipping. As a result, we TEMPORARILY accepted the furniture and discarded our old set because of space limitations. Defective and/or damaged replacement furniture was delivered on June 23, 2014, October 20, 2014 and December 08, 2014. Doughty's is now refusing to deliver new furniture in good condition as ordered and paid for; which is not requiring reconditioning. Furthermore, Doughty's has scheduled pick up of the living room set for December 22, 2014. I reminded Nancy, the Customer Service Rep for Doughty's, that we had to discard our old furniture to comply with their request of accepting the first defective and/or damaged living room set back on April 7, 2014. Nancy told me that Doughty's was not concerned with how this situation was going to affect our holidays and refused to delay the pick up until after the New Years holiday. I contacted Customer Service at Design 2 Recline (AKA) Southern Motion at 662-488-**** on December 12, 2014. I spoke to a person who identified herself as Donna at Customer Service. Donna confirmed that Design 2 Recline and Southern Motion are the same company and that they go by different names at the various retailers. Donna did some research and could not find any documentation that mentioned our name, location or Doughty's Furniture ordering a replacement set in our model and fabric. Donna stated that if Doughty's Furniture would take the appropriate steps with Design 2 Recline (AKA) Southern Motion, that we would receive a brand new living room set that would be in an acceptable condition to us. Unfortunately, she advised that their company policy is not to deal directly with the customer, regardless if the retailer is part of the problem. No further assistance was offered by Design 2 Recline (AKA) Southern Motion.
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3 comments
#941930

You took 4 deliveries and all of them were defective? That tells me their furniture is badly made, period. Seriously I would have gotten a refund two deliveries ago and gone elsewhere.

#943121
@Anonymous

That option was not offered by the retailer at that time. The retailer, Doughtys Furniture, only gave two options, repair or replace.

I submitted a detailed posting on this website about Doughtys Furniture's actions. However, Pissed Consumer deleted that posting because it had some similarities with my Design 2 Recline posting. Each posting focused on either the manufacture's or retailer's actions. My intention was to mainly complain about Doughtys Furniture, the company that I filed a Better Business Bureau complaint against.

I only posted about Design 2 Recline to let people know that they are the same company as the well known Southern Motion. However, when I explained this to Pissed Consumer, they refused to re-post my Doughtys Furniture's posting.

My confidence in Pissed Consumer has been destroyed as a result of their refusal.

#943125
@Anonymous

The above posting was from SJDude. I have no clue why it indicated Anonymous.

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ID
#570283 Review #570283 is a subjective opinion of poster.
Location
Bridgeton, New Jersey
Pros
  • Delivery was on time
  • Great job assembling furniture
Cons
  • Defective or damaged furniture
  • No concern 4 inconveniences caused
  • Complaining about costs to resolve
Reason of review
Damaged or defective
Loss
$3868
Preferred solution
Deliver product or service ordered