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Original review updated by user Apr 14, 2021
12:08:20 did a home depot refrigerator order online with a delivery in February. In February I received emails on " How are you liking your new refrigerator?" ( With another email stating delivery in March 2021.). March 9th I received emails on how to prepare for my...
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ID
#2503773 Review #2503773 is a subjective opinion of poster.
Location
Middletown, Delaware
Loss
$680
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Senville - Unit was 3 months old and breaks down, six months later still emailing and calling trying to get info from them

Update by user Jun 26, 2020

Company fixed the issue and I have been provided with product replacement.

Original review posted by user May 27, 2020
Worst Heat pump on market, Senville doesn't know their own products and don't mind wasting customers time and money! bought a arua 30K heat pump and installed the unit end of September 2019, by the end of Dec. 2019 unit was down. I am a HVAC Tech since 1998. I troubleshoot the unit and it came up with bad motherboard. Called Senville to have them send me a new motherboard. Had to spend over a week troubleshooting with Senville ( I work and they close at 4pm before I get home, so now I am leaving work early to troubleshoot with them so I can get the board under warranty. So it would of been cheaper for me to just buy the board not under warranty. Finally Senville agrees it is the motherboard and they need $25 from me for shipping. I get the new MB in February and got home with a hour and half of day light left in the day. I open up unit and mark wires quickly to replace the MB. get old board out and realize they sent me the wrong board. I keep the bad board so I can show them what board I need. get new board in April 2020 and email them for a schematic for mother board to find out the UL listing means nothing, they have to go through with China to get diagram. well 5/25/2020 get a email with a picture diagram( which shows nothing but the wires that are not in question.) no use. Of course by now my wire numbers are no longer on the wires and they just spoon feed you with just a wire at a time info.I ask detail questions like wire colors connects CN21 etc. and get the worse answers back. I have had their product for 9 months and unit ran for only 3 of them. I have ask Senville to just send me A REPLACEMENT CONDENSER SINCE THEY DON'T KNOW THEIR OWN PRODUCT. I HAVE ASK THEM TO START MY WARRANTY OVER FROM THE DATE THEY GET THE CORRECT INFO TO ME. Since yesterday I have emailed Mike at senville and have not gotten any email response back. The company is a joke and if you like wasting your time and money is the only reason to buy this junk. BE smart and buy LG. I spent $2k for unit and used it for 3 months, then it breaks down with just run arounds trying to get warranty parts and tech. support.I would of better been off never buying their product and not wasted my time and money.

User's recommendation: Dont waste your time and money buy a LG.

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2 comments
#1920120

We hope that we managed to resolve this issue for you. Please let us know if there is anything more we can do to help. We're always here to help, and are dedicated to homeowners, businesses and their customer satisfaction.

#1876438

That is typical with them. Stall, stall and stall some more.

By the time you get it fixed the first time, and run it a few days, it will fail again. And Senville hopes the subsequent failure will be after the warranty is expired.

Out of the year I had my unit, it was down for over six months because of these tactics. Bordering on criminal consumer fraud!

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Resolved
ID
#1951905 Review #1951905 is a subjective opinion of poster.
Pros
  • Cant think of any
Cons
  • Run around and wasting customers time and money
Loss
$1200
Preferred solution
Full refund