Junior Reviewer
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My nightmare with the Customer Assistance Department of RALPH LAUREN
My Nightmare Experience with the Customer Assistance Department of Ralph Lauren I have been an avid admirer and a regular customer of the brand Ralph Lauren for many years. This year however, I think you have hit it out of the ball park with your new collection of...
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1 comment
#1092111

If Ralph Lauren spends the money to have its OWN U.S.customer service. It should train them to match the retail market they serve.

Messing orders up where customers lose the item they want to purchase due to inventory is unacceptable. It's bad when the customer service experience makes one think they're speaking with a out sourced group. Ralph Lauren needs to improve their B2C because an item shouldn't become unavailable to them when a customer is checking out for example.I was having issues with the ordering process,and being misinformed by a representative which further held me up. By the time the order was submitted, an item I wanted was no longer available.

Tried to speak with customer service to have the item allocated to my order because I had ordered more than one. Thus I wouldn't lose the item again because they could FIND it for me in their distribution,not possible. Disaster, customer service has no ability to view their OWN logistics system provided via a third party, or so I was told by the supervisor.

How does a company who sells luxury items not have an ERP system,yet a "non luxury" brand like Lands End is able to accomplish such a task to truly extend service?! Also,they have better trained in country representatives* The B2C experience with Ralph Lauren certainly contradicts the saying "you get what you pay for."

ID
#754745 Review #754745 is a subjective opinion of poster.
Location
Amsterdam, North Holland
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$110
Preferred solution
Let the company propose a solution
Junior Reviewer
I ordered my watch on November 5, 2014 and waited a month however it never arrived. Upon posting a review on pissedconsumer.com one of the manager's called me. He gave a favourable impression over the phone. I recall his name was David. After this conversation I...
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Resolved
ID
#585843 Review #585843 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1061
Preferred solution
Full refund
Junior Reviewer
BESTREPLICA.SR Fraudulent site that sell Rolex SCAM FAKE.SITE
BESTREPLICA.SR Fraudulent site that sell Rolex SCAM FAKE.SITE
BESTREPLICA.SR Fraudulent site that sell Rolex SCAM FAKE.SITE
BESTREPLICA.SR Fraudulent site that sell Rolex SCAM FAKE.SITE
BESTREPLICA.SR Fraudulent site that sell Rolex SCAM FAKE.SITE
BESTREPLICA.SR Fraudulent site that sell Rolex SCAM FAKE.SITE
Update by user Jan 23, 2015

I ordered my watch on November 5, 2014 and waited a month however it never arrived. Upon posting a review on pissedconsumer.com one of the manager's called me.

He gave a favourable impression over the phone.

I recall his name was David. After this conversation I decided...

View full review
View full review
50 comments
#1916685

ron i was thinking of purchaseing a rolex from bestreplic but after seeing all of the terrible reviews i decided against ordering.

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Resolved
ID
#564243 Review #564243 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1061