New Reviewer

1 And 1 Internet - Non receipt of purchased digital goods

I purchased domain names on Nov 26th. I was told that email would be sent with info regarding my account. I put wrong phone number on application. I fixed that issue over the phone and through emails and still can not gain access to my account to work on my new domain names. I was told Friday.. Nov 28th, through an email to expect a phone call to verify my information...again. They never called. I will be losing money from a customer because a website using one of the domain names was to be built by Monday. I am now being told that I have to wait until Monday for anything to happen. I waited all day for a phone call that never came. Their website state 24/7 customer support, but no one wants to or cant help. I feel that I have been lied to and put on the back-burner. It took them 1 minute to take my but it will be 6 days before it might get resolved.
View full review
ID
#563458 Review #563458 is a subjective opinion of poster.
Location
Bryan, Texas
Pros
  • Price
Cons
  • Evrything else
Reason of review
Problem with delivery
Loss
$972
Preferred solution
Let the company propose a solution