New Reviewer

Hostvilla - *** Service, Steer Clear

Switched to these guys from HostGator's recent Reseller debacle. Was very excited and hopeful from numerous conversations with Jose about how reliable and helpful their company is. One month in, they have been nothing but a nightmare!!! Stay far away from this company! Switching to a different company tomorrow. Here is what happened in the one month I was with them. Main issue is there is no customer service. They promise 24/7 help, but you do it through a ticket system online. And we all know what a ticket system means, back and forth, delays, etc. When I had signed up I asked if they had a phone number and I was told they were releasing a new website and would have a cust serv number in a week. That was a month ago. Seriously, steer clear of this company. May have low prices, but you get what you pay for!
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ID
#560770 Review #560770 is a subjective opinion of poster.
Product
Hostvilla Website
Reason of review
Poor customer service
Loss
$3000
Preferred solution
I am changing companies, there is nothing they can do to rectify the problem. They have *** service.