Disgusted with Verizon Fios customer service
I am totally disgusted with the incompetent & total obtuse (lack of) service I just had with a Verizon customer service rep & the floor manager. I have been a customer with Verizon Fios for over year & average a $200+ bill for my triple play services. I have always paid my bills on time. In October I ordered a movie on pay per view that failed to play (it got an error code that said order failed ). So I instead the ordered & watched the movie through Amazon Prime ( which is cheaper!). I called Verizon customer service the next morning to inform them of the issue I experienced. The customer service confirmed that I had received the error code & did NOT watch the movie. She said that she was unable to issue a credit at time since the new bill for October had not yet been generated. She said the best she could do is put in the account notes that I had called about the issue & was to receive a credit when I called back (after receiving my October bill). So I called back today & clearly dealt with two of the most incompetent *** at Verizon. The first rep I spoke with confirmed that she saw in the notes I had previously called & that is was noted that I had NOT watched the movie. However now Verizon is claiming I did watch it! I was outraged. I told her that as a customer who has spent over $1500 on Fios services this past year that I was clearly not trying to hatch a plot to scam Verizon out of a $6 movie!!! I had taken all the reasonable steps a customer should do in notifying them of the issue & expected them to credit me what they promised for a service they didn't provide. She said she was unable to do so & I demanded to speak to manager. What a treat that was! This guy was total *** who clearly doesn't give a *** about customer service or Verizon! I informed him of what had transpired & he kept insisting that even though the notes showed & confirmed that I hadn't watched the movie that I actually had! Unbelievable!!! I was livid! I told this *** that I didn't appreciate being called a liar & that it was clearly not worth me spending nearly 90 minutes of my time to try to scam Verizon out of a $6 movie!??? I said it was perfectly clear that I had not watched the movie & would not have wasted all this time arguing that point just to avoid the $6 charge (clearly at this point it is about the principle & NOT the money). I told that him that if he did not do the right thing & issue the promised credit I would gladly switch back to Comcast (I had been their customer for over 18 years). He said that was fine with him! It was clear this *** doesn't give a *** about his job, Verizon & certainly not Verizon customers! I promptly told this *** to go *** himself & will now place an order to switch my service back to Comcast. Abe Kornblum West Orange,NJ
West Orange, New Jersey
- Customer service
Reason of review
Poor customer service
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