Raymon Tcm
map-marker Barksdale Afb, Louisiana

Aafes Exchange - Lack of customer service! Where is my order!?

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Ordered two mattress sets in early September 2014. One arrived three weeks after transaction. The other has still not arrived. No explanation as to why! No one can tell us anything. We call, stay on the phone for over an hour.. No results. Get disconnected after being on the phone for an hour.. To then have the whole process repeated! This is exhausting! This is a gross mismanagement of customers money. AAFES!! Your job doesn't end with the close of transaction! For all I know.. There is no mattress set! For all I know, it's in bad condition! We don't know a thing! You are no help! You promise to get in touch, and weeks have gone by.. Nothing. And to think this is a company who should be serving our military and dependents!
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Loss:
$600
Reason of review:
Poor customer service

Preferred solution: Price reduction

1 comment
Guest

I ordered a sealy mattress set back in July, I got the mattress but no box springs. No one has been able to help me.

The resolution dept.

has quit responding to my emails. I will never buy a mattress from AAFES again!