New Reviewer

Laser Wash Group - Car "wash" makes car dirtier...

Laser Wash Group - Car "wash" makes car dirtier...
Laser Wash Group - Car "wash" makes car dirtier...
I've given this particular chain of car washes two chances. The first location in Washington, PA left my car hazy and covered in white speckles and did little to remove the dirt that was on upon entrance. I assumed that since this is an unmanned station that it was a station maybe in need of some service/tune up. While on my way home today I stopped at the location about 3/4 miles from my home in Carnegie, PA. There was a line so I assumed, "If there is a line this one must be better." I gave the $15 premium wash a try (again) and when the process was complete took a moment to inspect my vehicle since the last experience was sub-par. This time was even more frustrating. Parts of the car that weren't noticeably dirty before I entered the car like around the top of the doors roof were now covered in a sludgy haze, and there were specks that looked like I just flew under a flock of well fed birds...there is a visible line of "clean" area across the side of the car, i'm assuming this is where most of the high pressure water was hitting the vehicle, but the rest of the car is gross. That's $30 down the drain and now I'm going to have to spend more money to get the gunk off my car that they sprayed on. The pictures I have attached were taken immediately after leaving the car wash...they have a 3 star rating on Google, but all of the reviews are either 1 star (most of them) or 5 star (2 of them that I'm assuming are employees of the wash.) All of the 1 star reviews have strikingly similar stories to mine, and based on those reviews I don't see myself getting my money back...they are advertising a car wash, but since it does not actually wash the vehicle I would hope the Better Business Bureau would take action because this is false advertising and quite frankly is a scam...
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ID
#668012 Review #668012 is a subjective opinion of poster.
Location
Carnegie, Pennsylvania
Cons
  • Price
  • Quality
  • Dirtier car
Reason of review
Bad quality
Loss
$30
Preferred solution
Fix your machines or shut down. They do not work. It's false advertising, a rip off, and disgusting business ethics. Do you read your google reviews? How would you feel if someone took your 15 dollars and then sprayed gunk all over your car? It's theft.
New Reviewer

Delaney Automotive Group - Pushy Sales Staff, Harassing Phone Calls

From late September-Early October 2014 I was in the market for a new vehicle. Delaney seemed eager to answer questions, but I was eventually turned off by the daily calls from multiple sales members. I removed myself from their e-mail list, and still received calls and e-mails regularly. I sent an e-mail to customer service and was told I was manually removed from the system. Like clockwork I still received e-mails and phone calls. I proceeded to call and was told again verbally that I was removed from their database; I received a phone call and voicemail THE NEXT EVENING: This was on November 4th. I am glad I did not sign a contract with such a disrespectful, inconsiderate company. I would discourage anyone from dealing with this group. I am specifically referencing the Monroeville location.
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ID
#554326 Review #554326 is a subjective opinion of poster.
Location
Carnegie, Pennsylvania
Pros
  • Initial conversation
Cons
  • Pushy sales staff
  • Dishonest staff
Reason of review
Poor customer service
Preferred solution
REMOVE ME FROM ANY FORM OF CONTACT. DO NOT CALL, EMAIL, OR ATTEMPT TO COMMUNICATE WITH MYSELF OR MEMBERS OF MY FAMILY IN ANY WAY.