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Aafes Exchange - Horrible service and No one can tell me where my order is located

I bought a table from the exchange and Montgomery Airfreight called me on two different days to set up delivery. I was available and was home both days and the company did not call or deliver my product. No one could tell me why. I called SEKO logistics and they didnt know where my purchase was located. I called the exchange customer service number and all they could do is open a research ticket. Both Montgomery Airfreight (Lisa) and Delores from SEKO could offer not help or resolve on my issue and customer service just told me to sit at home and weight they have 21 days to deliver. I understand the 21 day policy but what I dont understand is why anyone thinks its acceptable to make customers wait for their delivery from 11-3 on two different days with not as much as a call to say they were not coming. I will not shop from the exchange online again and I dont think I will get my order and will have to struggle to get my money back. Never felt so ripped off before by any other company.

User's recommendation: DON'T ORDER.

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#1943133 Review #1943133 is a subjective opinion of poster.
Brooklyn, Maryland
Preferred solution
Full refund