Cassandra Pxq
map-marker Goshen, Indiana

Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS

Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS
Aspen Dental - My husband has a serious infection...sent home with NO ANTIBIOTICS  - Image 2
Updated by user Nov 01, 2014

First Page @ 2:09 am

Second Page @ 2:13 am

Third Page @ 3:02 am

Fourth and Final Page call center tried the Doctor on call directly @ 4:00 am Saturday, November 1st and there was no answer.

She then informed me that theres was no longer anything she could do for me my optio...

Original review Nov 01, 2014
My husband called me on his lunch break and asked me to make him an appointment to have a tooth pulled. I called and he had his tooth pulled @ 3:00 on Thursday October 30, 2014. The doctor told him that since the tooth was the source of infection he would not need any antibiotics and was only given Norco for pain.
Needless to say when he woke up Friday October 31, 2014 for work his entire left side of his face all the way down his jawline and into his neck is swollen 3 times as it was when he laid down for bed.
I called Aspen at 1:00 pm Friday the 31st and seriously had to plead with the dentist to please fax some type of antibiotic to our pharmacy. I explained to him that my husband's face and neck was severely swollen and the pain he is having is beyond that of your typical extraction.
He insisted that this swelling is normal and that he didn't need antibiotics because the tooth was gone. After a few more minutes of explaining his symptoms they finally agreed to fax the prescription for him. I gave them the name of the pharmacy as well as the phone number. Thanked them and hung up.
Well several hours later, I called my pharmacy to find that they never sent anything for my husband...
Who as of right now cannot move his neck and has a temperature and feels weak and faint...
I am so angry and I would like some advice as to what I should do from here...I called the emergency line 4 times and was hung up on at least one time on purpose, put on hold and the call was disconnected once. And am currently waiting for a call back from a Doctor supposedly within a 20 min time frame, I'm not going to hold my breath though.
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Pros:
  • Holly
Cons:
  • Being lied to
  • Not getting appropriate medication
  • Left with a serious infection
Reason of review:
medical neglect

Preferred solution: Full refund

142 comments
Guest

If he was that infected he should have been taken to the ER of the closest hospital. There's no shame in going there if he needed it.

I had a wisdom tooth extraction and just told to bite down on a gauze. I woke up in the middle of the night soaked in blood and that's because I'm on blood thinners. Blood was everywhere so we called a private ambulance company and the ER nurses and doctors were very nice and eventually stopped my bleeding inside my mouth.

I felt like a baby going there but they didn't make me feel like a crybaby. I went home 2 hours later.

Guest
reply icon Replying to comment of Guest-2189584

If all the people that had dental infections went to the ER, all the ERs in the USA would be swamped. Going to the ER just because one has a dental infection would be ridiculous.

Anyone on anticoagulants should go off them for a couple of days before extractions.

I refuse to do extractions all the time because of this. Moral of the story is to take good care of your teeth if you are on serious meds.

Guest
reply icon Replying to comment of Guest-2189584

Patients on blood thinners should be told to skip the dose for two days before having any dental surgery. Virtually every hematologist and internist I consult with tells me to do this with my surgical patients. Were you informed of this before your extraction?

Guest

Similar situation for me. Exposed root, infection, teeth extracted, had to request antibiotics before leaving.

Maleeha Zog
reply icon Replying to comment of Guest-2128717

Exposed root is what caused me to lose my tooth……..well when the dentist instructed his hygienist to seat and seal a permanent crown over an nerve my poor tooth never stood a chance. Since Aspen Dental gets away with their smash and grab crimes my only legal way to vent my frustration was to create Boycott Aspen Dental.

I hope your situation improves. Stop by and say hi on Facebook.

We are the “real” ADMI lol. Aspen Dental Mass Invasion; TAG You’re It!

Guest
reply icon Replying to comment of Guest-2128717

I have to have antibiotics before I went because of the blood thinner I'm on. They won't take me if I forget to take them.

Guest
reply icon Replying to comment of Guest-2189592

Being on blood thinners has nothing at all to do with needing antibiotics. People with artificial joints and heart valves need to premedicate. Also those with compromised immunity.

Myrical Ejs

They shouldn't have even pulled his tooth while it was infected! He should have been given antibiotics first, then had the tooth pulled the next week when the infection was gone.!! Sounds like negligence to me.

Guest
reply icon Replying to comment of Myrical Ejs

*** This is an old wife's tale. The fastest way to get rid of an infection is remove the source of the infection.

Guest
reply icon Replying to comment of Guest-2069785

The best way to treat an infection was to take arythmotricyn 2 hours before the extraction. When I got there they asked me if I medicated and I said yes and she went to work right away and before you know it, the tooth was gone and so was the infection.

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