comment to review:

Green slime cov disease refund and insurance claim

Petco #2063921
Animal care is always of utmost importance to us, and we appreciate you bringing this to our attention. We've alerted our team so that this can be investigated. Thank you.
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comment to review:

Green slime cov disease refund and insurance claim

Petco #2063920
Animal care is always of utmost importance to us, and we appreciate you bringing this to our attention. We've alerted our team so that this can be investigated. Thank you.
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comment to review:

Poor service

Petco #2059718
Hi there. Thank you for sharing your concern. We suggest reaching out to our Customer Support at 1 (877) 738-**** so that we can offer you assistance.
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comment to review:

Rewards points

Petco #2059712
Hi there. Thank you for reaching out regarding your Pals Rewards. We suggest getting in touch with our Customer Support at 1 (88*) ***-PALS (7257) for assistance.
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comment to review:

Complaint

Petco #2036645
Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-****) so that we can look into this further.
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comment to review:

Still have't received my packages. a new puppy is coming tomorrow. they were puppy products

Petco #2035849
Hi there. We're sorry to see your order didn't arrive as expected. We suggest reaching out to our Customer Support at 1 (877) 738-**** regarding your order status.
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comment to review:

Need to cancel an order

Petco #2035848
Hi there. Thank you for reaching out. We suggest contacting our Customer Support at 1 (877) 738-**** regarding your concern. Our live support chat is also available online, just click on Live Help at the top right of http://Petco.com.
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comment to review:

Terrible Customer Service in Kailua Kona, HI 96740 on the Big Island

Petco #2031558
This is not the type of experience we want our guests to have Monika, and we have shared this review with our team for further handling. Thank you.
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1 reply
MoniKa Cheri
#2040768
Every employee may improve. Mahalo for responding. If I didn't feel threatened by the male customer with the female employee who esclated the situation who I I felt didn't respond correctly by getting the Supervisor on duty right away which would've have made an impact to help inside of hinder. Having a negative attitude is not a good trait in giving excellent Customer Service without any common sense for both. I would NOT have posted my comment. so in Florida this wouldn't happen but since there's a shortage of employees I get that in fact you don't get the very best in workers with most quitting due to the low wages.
comment to review:

False Advertising, Fraud

Petco #2025718
Thank you for reaching out. Our online prices are national and reflect the self-service nature of this shopping experience – though they’re subject to shipping charges. Our store prices are local and reflect the full-service shopping experience we offer pet parents, including availability of pet care services and access to advice from our knowledgeable and pet-loving Petco partners, as well as immediate access to your purchase. Petco stores do match sale and regular prices found on petco.com, but do not match the price of other online retailers, catalog or distributor companies. For more details, please visit: http://goo.gl/rxAuKf. Thank you!
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comment to review:

Deceptive Advertising Practices

Petco #2025459
Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-****) so that we can look into this further. We look forward to hearing from you.
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comment to review:

Deceptive Advertising Practices

Petco #2025344
Hi there. We appreciate your feedback. Please contact our Customer Support at 1 (877) 738-**** or email them at customerrelations@***.com so that we can further assist.
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comment to review:

Harassing at west bend,wi store from employee

Petco #2022987
Hi there. Please contact us at 1 (877) 738-**** or email us at customerrelations@***.com so that we can offer you assistance.
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comment to review:

Compliment of a sales associate

Petco #2022985
Hi there. Thanks for the shout-out. We'll be sure to pass your thanks over to the team.
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comment to review:

You stole money from a disabled senior citizen who asked for help with her pet and you sent NOTHING. you sure as *** took my money though. thieves

Petco #2021794
Hi Dorothy. Please reach out to our Petcoach team at either support@***.com or 877-738-**** so we can assist. Thank you!
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1 reply
dorothy m Joc
#2032938
you didnt even put your entire phone number in to call . you people deserve to lose your entire business. you suck for real. you used to be good people NO MORE. im 60 got disabled doin a job im sure you could never do. and yall did this to me twice. YOU reach out to ME. 717 655 ****. I filed a complaint with the bbb. you have sooooo many complaints and bad reviews. yall wont be able to survive like that
comment to review:

Order 601736****2585

Petco #2006288
Hi there. We appreciate the feedback. If there is anything we can assist you with, please contact us at 1 (877) 738-**** or email us at customerrelations@***.com.
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comment to review:

They are running a scam

Petco #2005786
Hi Robert. We're sorry to hear that you've had some trouble booking an appointment for your dog's nail trims. Please give us a call at 858-657-****, and we'll be happy to see what we can do to help. Thank you!
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1 reply
Anonymous
#2032518
Guess the squeaky wheel gets the grease. What about the other 100-200 other upset customers?
comment to review:

Poor customer service

Petco #2005445
We never want our guests to be stuck with a bad experience, and we apologize for yours. We hope you will come by to give us another try!
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comment to review:

Not allowed to bring to store to groom

Petco #1998589
Hi there. Thank you for reaching out and we apologize for the experience. Please contact our Customer Support at 1 (877) 738-**** so that we can further assist.
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comment to review:

Horrible customer service

Petco #1998587
Hi there. Thank you for sharing your concern and we apologize for the experience. Please contact us at 1 (877) 738-**** so that we can further assist.
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comment to review:

Complain for discrimination

Petco #1994959
Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-****) so that we can look into this further.
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comment to review:

Complain for discrimination

Petco #1994664
This is not the type of experience we want our guests to have when visiting our stores, and we apologize for your poor experience. Please give us a call at 1 (877) 738-**** so we can help to make things right. Thank you!
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comment to review:

Worst service ever!!!! I am livid!!!

Petco #1992767
Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-****) so that we can look into this further.
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comment to review:

Horrendous grooming service

Petco #1992766
We're sorry to hear that you're unhappy with your dog's recent groom. We do have a 100% satisfaction guarantee and recommend reaching out to the store leader so we can make things right. You can find the number to call the store here: https://goo.gl/DYGJnP.
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comment to review:

Horrendous grooming service

Petco #1992495
Hi there. We're sorry to hear about the service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-****) so that we can look into this further.
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comment to review:

Order error

Petco #1991741
Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-****) so that we can look into this further. We look forward to hearing from you.
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comment to review:

Vital care

Petco #1982930
Hi there. We're so sorry to hear about the passing of your dog, please accept our deepest condolences. Petco Vital Care is a 12-month commitment. You can stop the auto-renew for your Petco Vital Care plan by logging into your Vital Care dashboard on petco.com or in the Petco app, or call 858-657-**** to see if there is anything else we can do to help.
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comment to review:

False store hours

Petco #1982025
Hi there. We appreciate your feedback and will share this with our team.
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1 reply
Anonymous
#1982031
Feed back? She sounds like a raging nut
comment to review:

$500 worth of charges months later

Petco #1981759
Thank you for your comment, Andrea. We've relayed this to our team for further investigation.
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comment to review:

Charged extra for delivery that still hasn't delivered

Petco #1978016
Hi there. We appreciate your feedback and apologize for the experience. Please contact our Customer Support at 1 (877) 738-**** so that we can offer you assistance.
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comment to review:

Grooming Services at Poway Percoach

Petco #1977483
We're sorry to hear you're unhappy with your poodle's new do, Lu. We have a 100% satisfaction guarantee, and recommend either reaching out to the store leader, or contact us at 1 (877) 738-****, so we can help to make things right. Thank you!
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comment to review:

Slander and libel victim

Petco #1977482
Thanks for sharing your review, MaryKay. If you experienced a situation that violated our Code of Ethics and Conduct, please contact the Petco Hotline at 1-888-736-**** or http://petcohotline.com/.
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comment to review:

DEAD GUINEA PIG

Petco #1974696
Hi there. Thank you for bringing this to our attention. Please contact our Customer Support at 1 (877) 738-**** so that we can further assist.
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1 reply
Temple H
#1974697
Why is the full phone number not given? I only see 877-738-****
comment to review:

Dead hamsters

Petco #1974347
Hi there. Thank you for bringing this to our attention. Please contact our Customer Support at 1 (877) 738-**** so that we can look into this.
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comment to review:

Abuse while grooming

Petco #1974031
Hi there. Please contact us at 1 (877) 738-**** so that we can look into this.
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1 reply
Chardae Trj
#1974036
Do not fall for her tricks. Most likely she is making it up because she did not want to pay for the service.
comment to review:

Poor Customer Service

Petco #1973775
Hi there. We appreciate your feedback and apologize for the experience. Please contact our Customer Support at 1 (877) 738-**** so that we can further assist.
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comment to review:

Poor service incredibly poor service

Petco #1972534
Hi there. Our apologies for the inconvenience! This is definitely not the kind of service we like to make. Please send us an email at customerrelations@***.com so that we can further assist.
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comment to review:

To save the next customer from unprofessional service (grooming department) Petco (Ft Lewis, WA)

Petco #1972532
Hi there. Thank you for sharing your concern. Please contact us at 1 (877) 738-**** so that we can offer you assistance.
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comment to review:

SLOW DELEIVERY TO NO DELIVERY

Petco #1972155
Hi there. We never want our customers to be stuck with a bad experience. Please email us at customerrelations@***.com so that we can further assist.
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comment to review:

Not following mask mantate

Petco #1971828
Hi there. Thanks for reaching out. At Petco, our top priority is protecting the health, safety, and overall well-being of people and pets. Based on guidance from the CDC and other public health experts, and to help protect the health and safety of our partners, guests, and the broader communities we serve, as of July 20, 2020, we respectfully require CDC-compliant facial coverings in all Petco stores nationwide. We will have our team look into this.
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comment to review:

Change in return policy without notice

Petco #1969205
We’re doing everything we can to take care of pets, pet parents, our own Petco partners and the broader communities we serve. To help ensure Petco remains a safe place for everyone, in-store product returns are temporarily unavailable. Please note this change does not apply to live animals. When it is safe to resume accepting product returns in our stores, we will honor the original return period on your receipt without penalties related to the temporary suspension. If your purchase was made online, you can follow the instructions on petco.com/returns to ship the items back to our fulfillment centers. We know how important nutrition is to your pet’s health and wellness, and we want to make sure they’re satisfied with your choice. If you’re interested in returning pet food that is no longer working for your pet, please call your local Petco store to learn how we can help you find the right nutrition.
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comment to review:

Your staff cut my dog in three places while grooming

Petco #1967054
Hi there. Thank you for sharing your concern. Please contact our Customer Support at 1 (877) 738-**** or email us at customerrelations@***.com so that we can further assist.
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comment to review:

Grooming

Petco #1967053
Hi there. Thank you for sharing your concern. Please contact our Customer Support at 1 (877) 738-**** or email us at customerrelations@***.com so that we can further assist.
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comment to review:

Refused sale

Petco #1967052
Hi there. Thank you for sharing your concern. Please contact our Customer Support at 1 (877) 738-**** or email us at customerrelations@***.com so that we can further assist.
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comment to review:

Because wrong is wrong and right is right. This situation is simply wrong. Handled the most extreme lack of customer service. No professionalism.

Petco #1967051
Hi there. Thank you for sharing your concern. Please contact our Customer Support at 1 (877) 738-**** or email us at customerrelations@***.com so that we can further assist.
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comment to review:

Horrible service

Petco #1966581
Hi there. Thank you for taking the time to share your feedback with us. If there is anything we can assist you with, please contact our Customer Support at 1 (877) 738-****.
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comment to review:

You wasted my valuable time

Petco #1964926
Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-****) so that we can look into this further. We look forward to hearing from you.
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comment to review:

Groomer cut my dog in three places & didn’t tell me

Petco #1964925
Hi there. We're sorry to hear about the grooming service you received at your local store, thank you for taking the time to bring this to our attention. We certainly don't want you to be stuck with that kind of experience. At your earliest convenience, please call our customer support at (888-824-****) so that we can look into this further.
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comment to review:

Dead fish

Petco #1962476
Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-****) so that we can look into this further. We look forward to hearing from you.
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comment to review:

Bad service lack of product

Petco #1959434
Hi there. Thank you for bringing this to our attention. Please call our customer support at (888-824-****) so that we can look into this further. We look forward to hearing from you.
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comment to review:

Order

Petco #1956181
We're sorry to hear there was trouble with your order, Madison. Please give us a call at 1 (877) 738-****, and we'll be happy to see what we can do to help make things right. Thank you!
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