Lisa W Did

It Cosmetics - Never Received Order or Response

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On April 14 I received an email from IT Cosmetics stating that my online order had shipped. However, 6 weeks and 4 emails later I still have never received my order or been contacted by anyone. My charge card has already been charged for the products. On the UPS site it states that they never received a label from iT ship the order. In the meantime iT has repeatedly sent me requests for reviews and more online sales pages. So why cant we respond regarding my missing order??!!! Shame on you and plz dont hide behind the COVID issue. I have received every other product ordered around this same time from other companies. I thought you were a reputable high end retailer....APPARENTLY NOT!!
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Loss:
$170
Pros:
  • Products
Cons:
  • False advertising
  • Unwillingness to solve the problem
  • Cutomer service

Preferred solution: Deliver product or service ordered

User's recommendation: STAY FAR AWAY AND HOLD ON TO YOUR $$$