Daltin Jnu
map-marker Frankfort, Illinois

Currie Motors Ford of Frankfort - CAR NOT STARTING

MY 2009 FORD EDGE WAS NOT STARTING, IT WOULD SOMETIMES DO NOTHING WHEN KEY TURNED, OTHER TIMES IT WOULD TURN OVER VERY FAST AND NOT START, SOMETIMES IT WOULD START AND THE ODOMETER WOULD NOT WORK. I BROUGHT IT TO CURRIE FORD IN FRANKFORT ILLINOIS AND THEY CHARGED ME $115.00 FOR TESTING TO FIND PROBLEM. THEY TOLD ME I NEEDED A NEW BATTERY $119.00 AND NEW CABLES $504.00. I TOLD THEM TO REPLACE BATTERY EVEN THOUGH I DID NOT THINK THAT WAS THE PROBLEM, BUT DO NOT DO THE CABLES. WHEN I PICKED THE CAR UP IT WOULD NOT START THE SERVICE WRITER TOOK IT BACK IN AND THEY TIGHTENED THE BATTERY END. I WENT OUT AND IT WOULD NOT START FOR MAYBE 15 TRIES THEN FINALLY STARTED. I BROUGHT IT TO ANOTHER MECHANIC HE SPENT 4 OR 5 HRS AND FOUND THAT FORD HAS A TSB ON THE PROBLEM AND HE TOOK THE FUSE BOX UNDER THE HOOD APART AND REPLACED LOOSE FITTING FUSES THAT VIBRATED LOOSE AND WERE ARCHING JUST LIKE FORDS TSB SAID. THAT COST ME $456.50 AND THE PROBLEM IS SOLVED. I CALLED CURRIE FORD BACK AND SAID I THINK FORD SHOULD HAVE KNOWN ABOUT THE TSB AND NOT HAVE SOLD ME A BATTERY AND TESTING AND TRIED TO SELL ME $504.00 CABLES WHEN IT JUST NEEDED A NEW CABLE END. THE SERVICE MANAGER ROBERTO SAID TSB'S ARE NOT FREE, MY POINT IS FORD SERVICE DEPARTMENTS SHOULD HAVE KNOWN ABOUT THE TSB AND REPAIRED AS INSTRUCTED NOT SELL ME UNECCESARY TESTING AND BATTERY AND TRY TO SELL $504 CABLES. I OWN TWO FORD CARS AND 6 FORD TRUCKS THAT THEY SERVICE AND THINK THIS WILL SEND ME TO CHEVY WITH THAT KIND OF SERVICE. A PROFESSIONAL HEATING & COOLING TOM FREEMAN 708 479 **** tom@***g .com
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Loss:
$400
Pros:
  • I am a professional heating and co
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution