Compaq Computer Corporation - HP/Compaq doesn't care about customers
I have a Compaq Presario laptop. Not long after I purchased it the door to the CD drive came loose. This laptop came with a Lightscribe drive to allow you to put a label on the disc while in the drive. I called Compaq and told them my model and serial number. They said they would ship me a new drive and assured me it would be a lightscribe drive. I hadn't tried to use the lightscribe program until I made a CD to be played at my dad's funeral. I found out then that I didn't have a lightscribe drive. I called Compaq and was told sorry your laptop is no longer in warranty so I would have to pay for any issues. Even though they sent me the wrong drive in the first place. I don't know if I have any other options to get this resolved.
San Jose, California
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