Junior Reviewer

Resolved: Gap - Unresponsive and incomplete order

Update by user Jul 21, 2020

Responded over Twitter..

Original review posted by user Jun 21, 2020
I recently bought a pijama online. Only the top part arrived. The GAP app shows as delivered. I have been emailing the company, first no response, now I got an email saying they are too busy to respond. I have also tried calling them, but I can never get anyone on the line. Most companies have an easy resolution for situations with online shopping. Seems like GAP doesnt have one.

User's recommendation: Wait till they re open their stores.

View full review
Resolved
ID
#2003325 Review #2003325 is a subjective opinion of poster.
Pros
  • Excellent quality
  • Nice products
Cons
  • Customer service
  • Terrible customer service for on line purchases
  • Delivery service
Preferred solution
Deliver product or service ordered
Junior Reviewer

Delta Airlines - Worst costumer service ever

Basically a 7 hour delay turned into a flight cancellation. I understand that there may be mechanical problems that lead an airline to make that decision. What is not acceptable is to leave passengers without dinner, after having waiting for so many hours, and not having looked for re booking solutions when they knew the flight would probably be delayed several hours or cancelled. Also, they could have been more transparent in their communications. I am now leaving 24 hours after the original flight. All I got from Delta was a taxi voucher. Families with little kids were there. I am so surprised at the lack of costumer centricity or empathy from the company.
View full review
ID
#1309783 Review #1309783 is a subjective opinion of poster.
Junior Reviewer

Resolved: West Elm - Brought wrong product, my sofa is in the warehouse, yet they say they can't deliver it until the end of next week

Update by user Jul 22, 2018

It was resolved by other means. Sofa was delivered

Original review posted by user Jul 06, 2018
I bought aBrooklyn 66.5" Sofa, Leather, Sienna a week ago, and scheduled delivery for today. The delivery service came and they brought a chair. When I told them I bought a sofa, they called the warehouse and they realized they had mistaken the labels. The sofa is right there at the warehouse in New York. But West Elm first lied to me, when I called, saying they didn't have my product in stock, and then when I confronted them saying I was in communication with the warehouse, they said they did not have the manpower. I offered to hire my own moving service, but I only get the same phrase repeated over and over again, "we are sorry, the best we can do is schedule delivery for July 11". Nothing outside of this option seems to be acceptable to them. How can the warehouse people say it's no problem to send my couch and they apologized profusely for their mistake, yet West Elm does not apologize and hung up the phone on me. When I say I won't be home, they say it was an accident and that they can't deliver it before. How can this be? I made provisions to be home today and I really need my sofa this weekend. It is incredibly frustrating not to get a solution offered and I don't like to have to chase the company. This si no cheap furniture brand.
View full review
1 comment
#1519309

Hello, thank you for your post. I can certainly appreciate your frustration and disappointment with us.

I've sent you a private message with my contact information. I look forward to your email.Sincerely,AlisonWest ElmSocial Media

Resolved
ID
#1296998 Review #1296998 is a subjective opinion of poster.
Product
West Elm Sofa
Cons
  • Lack of taking responsibility for their mistake
  • No solutions offered
Reason of review
Poor customer service
Loss
$2000
Junior Reviewer

British Airways Customer Care Review

I am at Paris Orly airport coming from NY and waiting for my luggage. It has been over an hour, the conveyer belt is not moving, we are all standing here, no airport employees to give any information and no announcements. After a delay in the flight of around an hour and a half, I have no patience for this
View full review
ID
#1021873 Review #1021873 is a subjective opinion of poster.
Service
British Airways Customer Care
Reason of review
Poor customer service
Junior Reviewer

Cheapoair Flight Booking Review

Around 3 weeks ago I bought a trip for 2 people to Istanbul. Given the terrorist attacks this weekend, I feel the destination is highly unsafe and I am trying to cancel my trip. Cheapoair finally replied I have to go directly to the airline. But the airline says that since I did not purchase directly from them, I need to solve this with the seller of the ticket. Cheapoair is now unresponsive.
View full review
ID
#974655 Review #974655 is a subjective opinion of poster.
Service
Cheapoair Flight Booking
Reason of review
Return, Exchange or Cancellation Policy
Junior Reviewer

Hotwire Car Rental Booking Review

I booked a car rental online through Hotwire. Total price prepaid $75 for 5 days in Cancun, with insurance. Vendor Europcar. When I got there Europcar said that insurance company DOES NOT provide service in Mexico and I had to buy another onsite and for over 200 dollars. It has been impossible to get in touch with Hotwire. I haven't been able to reach their numbers and they don't provide email.
View full review
ID
#900926 Review #900926 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Hotwire Car Rental Booking
Reason of review
Pricing issue
Junior Reviewer

New York Wash Customer Care Review from Newark, New Jersey

Very rude woman verbally attacked me when I calmly pointed out the change machine gave me 4 quarters after introducing 10 dollars. She would not open the machine to verify and just insulted me, while at the dame time continued some fight on her cell phone. She did end up giving me my money back, yet called me a liar. I would've been happier with a "sorry, I can't do anything right now, I promise to verify" in a nice non accusatory tone, and I would've taken out more money to to my laundry.
View full review
ID
#885339 Review #885339 is a subjective opinion of poster.
Location
Newark, New Jersey
Service
New York Wash Customer Care
Reason of review
Poor customer service
Junior Reviewer

United Airlines Flight Booking Review

United Airlines cancelled a flight from Nashville to Newark, they are not re booking me until tomorrow, and taking no responsibility. They keep on contradicting themselves on availability, putting us on waiting lists, and there is no certainty when I may get a space on a flight
View full review
ID
#737177 Review #737177 is a subjective opinion of poster.
Location
Nashville, Tennessee
Service
United Airlines Flight Booking
Reason of review
Order processing issue
Junior Reviewer
I thought CONAIR was a great brand, until I purchased their Extreme Steam Fabric Steamer with Dual Heat. They supposedly have a 1 year guarantee, but they make your life so difficult to return a 30 dollar item, that you just won't go through the trouble. I am expected...
View full review
View full review
ID
#659392 Review #659392 is a subjective opinion of poster.
Location
New York, New York
Pros
  • First 3 uses when my steamer actually worked
Cons
  • Complications
  • That the product just stopped working
  • Company does not seem to take responsibility
Reason of review
Damaged or defective
Loss
$28
Preferred solution
Full refund
Junior Reviewer

Resolved: ORBITZ not refunding one cent over a several night hotel cancellation

Update by user Jun 24, 2015

partially resolved, for the hotel piece

Original review posted by user Jun 24, 2015
This reservation is 3 weeks from now, I need to cancel the trip, and ORBITZ will issue a ZERO refund to my hotel payment. Also, a very low refund to the flight. So far, I have always had great experiences with ORBITZ, I am surprised by this situation. I understand if there is a penalty, but this extreme!!! when the hotel will surely find someone else to book the room, makes no sense. Same thing with the airplane ticket, I will end up paying the same amount if I want to somehow rescue ticket value. In short, I will be charged $155.00 total Airline and Orbitz change fees + any difference in airfare. I feel like I should book directly with airlines and hotels next time. No hotel has ever been this unreasonable.
View full review
Resolved
ID
#655490 Review #655490 is a subjective opinion of poster.
Location
Bogot, Distrito Especial
Pros
  • Easiness
  • Price
Cons
  • Unreasonableness in no refunding
  • Lack of personal service
Reason of review
Problems with payment
Loss
$852
Preferred solution
Full refund