The North Face - Poor quality zippers and warranty S-l-o-o-w.
I finally received my jacket on May 17th 2019. They did a great job.
The main zipper I had problems with was replaced with a very heavy duty one that looks like it will last at least for my life. I am happy with the service and support. I just was not thrilled with the time it took.
However, many if not most products have no way to get them repaired at all, let alone at no charge (except shipping to North Face) they repaired and replaced the zippers, added a heavy duty zipper and did not charge even for shipping back to me. I'm a happy puppy and would recommend North Face and would just advise you to be patient.
- Fact that they repaired my jacket at no cost
Contour Products - Flip Pillow is completely misrepresented. We've wasted our money.
- Flip pillow is unacceptable
Schwans, an excellent company
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