New Reviewer

The North Face - Poor quality zippers and warranty S-l-o-o-w.

Update by user May 18, 2019

I finally received my jacket on May 17th 2019. They did a great job.

The main zipper I had problems with was replaced with a very heavy duty one that looks like it will last at least for my life. I am happy with the service and support. I just was not thrilled with the time it took.

However, many if not most products have no way to get them repaired at all, let alone at no charge (except shipping to North Face) they repaired and replaced the zippers, added a heavy duty zipper and did not charge even for shipping back to me. I'm a happy puppy and would recommend North Face and would just advise you to be patient.

Original review posted by user May 10, 2019
I decided to finally spend some serious cash and treat my 76 year old self to a high quality winter jacket. I ended up with a North Face jacket with hood. Worked just fine for about a year until 2 zippers broke and would no longer work. At 76 years old you can be sure I didn't treat them rough. I used the 'Repair Return Form' from their web site and spent over $40.00 sending it to the repair facility in California. They stated it would take 6 to 8 weeks and I got my mind around that. That was the end of January and it's now the middle of May and I have not received any notice of it being returned repaired. It's been about 14 weeks. They tell me it's in the system and I will receive an EMail with a tracking number when it will be returned. Still waiting. I have been using an OLD 20 year old winter jacket that looks pretty shabby but all the zippers still work just fine and cost far less. Disappointed.
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ID
#1531896 Review #1531896 is a subjective opinion of poster.
Pros
  • Fact that they repaired my jacket at no cost
New Reviewer

Contour Products - Flip Pillow is completely misrepresented. We've wasted our money.

This is an absolute piece of crap. The pictures are completely deceptive. Contour company and Amazon should both be ashamed of themselves. On the same level as the "My Pillow" ripoff. I really need some type of support for my back in bed, this piece of junk completely collapses so there is absolutely no support whatsoever. Besides it's Tiny and I mean it's tiny. Did I mention it's tiny? This is absolutely the first negative review I have ever submitted anywhere. Very disappointing. You can be certain I will NEVER buy anything from the company again. The pictures and videos show something completely different. I knew Amazon does not completely test everyhing they sell but this product is embarassing.
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ID
#1215786 Review #1215786 is a subjective opinion of poster.
Product
Contour Products Flip Pillow
Cons
  • Flip pillow is unacceptable
Reason of review
Not as described/ advertised
Loss
$40
Preferred solution
Full refund
New Reviewer

Schwans, an excellent company

We have been buying from Schwans for about 15 years with excellent results. The food is exemplary and consistent and we are always more than satisfied. Latest example is their Beef Pot Pie. It is easily the best I've ever had and we have ordered more. We have had several sales reps over time. Some are better than others but they have all been friendly, helpful and reliable. We have recommended them to many people and will continue to do so. NOW, don't even think about accusing me of working for the company which is typical when anyone defends any company. I am just a satisfied customer.
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1 comment
#1466778

WHo cares .. Nobody believes you lost 40 K at Walmart

ID
#760950 Review #760950 is a subjective opinion of poster.
Location
South Haven, Michigan
Reason of review
Good customer service