Bongani M Wnq
Shoprite Usave - Bad Service and Attitude
Yesterday in the evening i went to Usave in Mofolo address: 1689 Nxumalo street Soweto. (SO42842) I received the worst service and i felt undermined as a customer. I was passing there and i stopped to purchase 2 KG brown sugar and only to find out that i was going to be my worst day. 1st i started engaging with the security guy who wanted me to leave my laptop bag with him and i told him that i cannot do that and he can rather come with me to see what i wanted to purchase. after the incident i went inside to purchase sugar and only to find out that i had taken the incorrect brand off sugar and i was charged R 33... some odd which came to R 86... odd. While i was about to pay this lady that served me the first time did not greet me and has the nerve to help her staff member first while i was first inline and was about to pay, No apologies from the lady or greeting" to ask me if i can allow her to make payment for the colleague before i pay" she started pulling my item and passing them through the scanner and still did not greet me with a smile. when she put her hand out i then said " Hi" in Zulu and asked why she did not greet me? she then apologized and i let it slide. But the 2nd the time when i came back to make the exchange that's what got to me. There was a lady at the counter by the name of Zanele Motha, who the first time i cam to pay to her she said her system is offline and went to the loo. Again when i came back when i was about to pay she said she is "offline again" only to find out that she was going to the loo. and she then called customers again on her side. the queue was long and there is not suppose to be line during this Covid-19. Then i was told to place the sugar that i wanted to exchange must be left in the basket. The security called the supervisor who was not presentable, with no name tag and had an attitude. He sighed" when called and told me to leave those things there and come to him with the slip. My understanding he was mean to come to me and address me not me to come to him. and give me attitude. He refused to give me his name and said quote: what do you want to do with my name "closed quote. He will not give me his name with his shirt not tucked in under his jersey and dreaded hair. They laughed and i walked out. I was not happy there way people were treated while i was on the line and it's not how customer service should be given to people and respect. Please take the time to look at the footage at 13:45 - 14:15 on the 14-05-20. While trying to get the information the old lady behind me said they are used to treating people this way.
User's recommendation: Bad Service must be reported and actioned.
Shoprite Usave Cashier
Apology and fix the staff attitude and how the presentation of the staff, Respect for all the people that come to buy their essentials. Behavior and not to think the store is theirs but for the community
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