Darvin Zfx
map-marker Benton, Kentucky

Comcast - This place sucks

If there were other Cable Television providers in my area that I could use, I would do so. Comcast is about the world's worst television provider in the history of such a business. Several months back, as I was unemployed--for reasons beyond my control--we had trouble paying our bill. They told us we had X amount of days past due before we get a service interruption. I said "Okay! Thanks!" Well, it turns out a few days later, it was some goof ball who misinformed me and they disconnected it before that amount of days was up. I called them and asked why I was told X was going to happen and Y happened instead. The girl just mumbled "i don't know! It sucks to be you!" She kept over speaking me. I then asked for a supervisor. At this point, the girl said "Well they're gonna say the same thing! They can't do nothin'!" I persisted and she kept saying that same thing. I then demanded to speak to one. I was on hold for 15 minutes and the girl came back on and told me no supervisor was available and disconnected. They had every right to disconnect me. However, they need to be upfront about it. You don't treat customers that way. I am now employed after about 5 months.
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