New Reviewer

Oak Ridge Nissan - Negative experience

I bought my first car here in December 2018 and totaled it in December 2019. I even bought my new car here in March 2020. The 2019 car was suppose to be paid off by Oak Ridge Nissan when I sent them the letter from gap on March 18, 2020. It is now May and I get a call from a collections company saying my car was never paid off and now its on my credit and Im collections. I try to go to Oak Ridge Nissan on Saturday to get this fixed and was told to come back Monday. I returned on Monday to sit in the lobby for over 45 minutes because no one was available to help me. Then I was told that they never received the information to cut the check until May 8th. This was a total lie because I have the email I sent them on March 18th. Thanks for nothing Oak Ridge Nissan.

User's recommendation: Buy somewhere else.

View full review
ID
#1926781 Review #1926781 is a subjective opinion of poster.
Cons
  • Customer service a problem when there is an issue
Preferred solution
Fix the issue