New Reviewer

Walmart - They will not honor the protection plan

Walmart - They will not honor the protection plan
One time I called. I had to sit on hold for one hour. Someone finally got on the phone. They said my claim was denied. I sent pictures twice. You cant talk to anyone who can view the pictures. We bought a swimming pool with a 4 year protection plan. It is a joke. We have had to call numerous times. They wont email. They want to speak on the phone so there is no proof of them saying anything. The poles are rusted to the point where there are holes in the poles. The ladder leaked rust water inside the pool. Rusty poles are dangerous.
View full review
1 comment

Most of the plans you purchase in a store don't cover cosmetic problems. Rust is unsightly but as long as the tubes are supporting the pool it is a cosmetic problem.

Once the poles rust to a point that they fail they might entertain a claim but more than likely they will deny it saying you didn't maintain them properly by not sanding, priming and re-painting them. In most cases these plans aren't worth purchasing.

#1924451 Review #1924451 is a subjective opinion of poster.
Preferred solution
Full refund